MICHELLE L. PEARSON
Tillamook,OR
Summary
Innovative technology leader with a proven track record of successfully implementing and managing programs, projects & People. Exceptional organizational skills and a methodical approach contribute to my ability to foster consensus among high-performance teams. Specializing in Healthcare Electronic Health Records implementation and optimization, leveraging expertise in Project Management Office strategy. Building a strong reputation for troubleshooting, resolving, and mitigating problems while driving operational improvements.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Senior Strategic Program Manager | PMO Manager | Epic Co Director – Information Technology Services
University of California, Irvine
01.2023 - Current
- August 2024 – Co Director for an Epic Reimagined Program managing Issues Escalations, 3rd Party Applications, and program alignments between campuses.
- Interim PMO Manager for 30 Project Management Staff. Developed new PMO Processes to include intake, Planning, Execution, Resource allocations and Phase Gate Processes
- Irvine Medical Center Program Manager for Ambulatory, Cancer and Acute Hospital Sites with oversight of 30 PMs with workstreams with successful Ambulatory & Cancer Centers implementations
- Facilitated Business Operations with Oncology Department – organizing departmental efforts and aligning with ITS Operations, prioritizing projects, and team assignments
- Managed Oncology Projects from Jan – June 2023
- Working with Executives developing ITS Strategy, governance, workstreams, and program structure
- Facilitated Program Meeting with Operations, ITS Team Members, Project Managers and Executives
- Developed Operational and ITS Implementation Processes that include workstream development, patient experience, operational decisions needing to be made for each area, resource planning for both virtual and onsite support needs
- Created budgets and for projects/deployments that includes operational cost, and capital expense
- Created virtual command center processes, schedules, training, orientation, and post go live reviews
- Create schedules for enterprise implementations
- Facilitate all activities around implementations within Hospital and Clinic Environments
- Develop Executive Communications at Enterprise Level
Senior Clinical Informatics Manager – Program/Operations
Providence St. Joseph
11.2020 - 01.2023
- Facilitate Business Operations with all Clinical Informatics Teams of 600+ using project management methodologies.
- Rebuild Clinical Informatics Deployment Program that required setting up all deployment processes, schedules, resource planning and managing all Clinical Informatics support processes
- Work with Executives developing strategy and governance needed for deployments
- Involved in development of Operational and Clinical Informatics steps deployment that include pre-deployment training setup, operational decisions needing to be made for each deployment, resource planning for both virtual and onsite support needs, and post “go live” resources needed
- Create budgets and budget requests based upon resource needs for projects/deployments that includes operational cost, and capital expense
- Support deployments as lead virtual command center and help Clinical Informatics who were onsite that needed help supporting Epic Application workflows such as but not limited to ClinDoc, ASAP, Radiant, Cadence, Optime, Stork, Ambulatory.
- Work with Acute & Ambulatory Project Team from inception to completion of projects
- Create schedules for enterprise implementations
- Facilitate all activities around implementations within Hospital and Clinic Environments
- Develop Executive Communications at Enterprise Level
- Facilitated Process Improvement for Epic Deployments
- Clinical Informatics Process Improvement/Team Management
- Managed Caregiver Engagement Committee Program: Facilitate all activities surrounding Caregiver Engagement program working with Willis Tower Watson
- Facilitate monthly executive meetings to ensure the program is meeting strategic decisions that promote caregiver engagement
- Coordinate/facilitate/guide all aspects of Caregiver Engagement Program including weekly subcommittee team lead meetings where I define strategy, help remove roadblocks and communicate caregiver needs
- Monthly communication, status, and reporting meetings with all Managers and above to ensure milestones and strategies are met
- Family Promotions Program for Clinical Informatics: Every quarter manager and above can submit a request to have promote caregivers
- Send out reminder communications every quarter to managers and above with instructions to the process and deadlines
- Receive all the promotion request materials, review them, and work with the manager to ensure the caregiver meets the promotion requirements
- Facilitate meeting with Program Governance to review all candidates
- Communicate and report details out to the managers and to human resources regarding the candidates
- Once approved, I facilitate the budget process to human resources, and communicate to the managers and caregivers all the changes to job titles, pay increases and timelines
- Clinical Informatics Document Management System: Oversee the document management lifecycle for all Clinical Informatics Documents for SOPs, Templates, and Deployments.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Senior Clinical Informatics / Program Manager
Adventist Health
11.2016 - 11.2020
- Worked directly with Executive Leadership to define Clinical Informatics Goals
- Develop Cerner Educational Program for all clinicians within Acute Critical Access Hospital
- Trained and supported all Cerner Applications and 3rd Party Application to include Dragon
- Supported Epic Ambulatory for Providers in the clinic environments
- Managed all hospital and clinic computer system projects from initiation to completion using PMI Methodologies facilitating all levels of the organization from end users to executives
- Used Lean Methodologies to facilitate operational change and improvements
- TeamSTEPPS Master Trainer.
- Interacted with customers and clients to identify business needs and requirements.
Senior IT Program / Project Consultant
Stanford Health Care
07.2015 - 11.2016
- Developed Valley Care Integration Program Plan using Waterfall Project Management Methodology to include project plan, resources planning, stakeholder management, and budget.
- Met with stakeholders to define requirements and make adjustments as needed.
- Determined 3rd party applications dispositions.
Senior Program Manager / ACIO Consultant in EHS Department
Denver Health
12.2014 - 06.2015
- Responsible for the oversight, coordination, and communication for over 300 3rd Party Applications for an enterprise-wide Epic Deployment. This included final dispositions and project plans for each.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel expectations.
- Defined clear targets and objectives and communicated to other team members.
Epic Program Operations Director
Providence Health & Services
03.2010 - 12.2014
- Defined Organizational Strategy for 40 Epic Deployments
- Defined Oregon's PMO Strategy & Goals
- Successfully developed, directed, and led all deployment/implementation teams for Providence's $1B Epic program
- This included developing command center systems and tools as well as overseeing teams setting up command centers, revenue engagement centers, and physician engagement centers
- Worked directly with senior staff and executives to oversee day-to-day deployment activities from well before go-live to command center close
- Empowered/Managed several teams of IT Analysts, Project Managers, Travel leads, and Administrative Assistants
- Responsible for the 8-month Epic Collaborative Build Program with approximately 3000 attendees
- Orchestrated all components and decisions for the Epic Enterprise Program across 5 states
- Worked with Executive Partners and Provider Groups, to define strategy, appropriate scope, and resourcing for strategic programs
- Led, empowered & influenced Project Managers, and Technical Staff from initiation to completion of Epic Program Implementation for 5 states that equaled 40+ Epic Deployments.
Senior IT Program / Project Manager
Providence Health & Services
09.2005 - 03.2010
- Functioned as a Sr Program/Project Manager leading healthcare project from initiation though closure for acute and ambulatory departments
- Used Waterfall and Agile project management methodologies
- Vendor Management, Resource Management, Budgets, Database Migrations, RFI/RFP, Manager of Application Teams
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed project status updates to stakeholders and executive management.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Senior Computer Systems Analyst / Team Lead
Providence Health & Services
07.1998 - 09.2005
- Implemented and supported multiple hospital applications across Providence Oregon
- Team Lead of 20 people
- Trained employees on computer systems, providing thorough documentation and other educational materials.
- Gathered requirements and performed gap analysis through design workshops with users.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Medical Assistant
Providence Health Services
09.1994 - 09.1998
- Worked as a Medical Assistant for a multi physician practice.
- Patient Room
- Vitals/Monitoring
- Phlebotomy
Laboratory Specialist Microbiology/Lab Processing/Phlebotomist
Providence Health & Services
09.1985 - 09.1994
- Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
Emergency Medical Technician IV/BLS Instructor
Providence Health & Services
01.1985 - 01.1994
Education
MBA - Business Administration and Management
University of Phoenix
01.2007
Bachelor of Arts - Management and Organizational Leadership
George Fox University
06.2004
Associate of Science - Supervisory Development
Portland Community College
03.2003
Skills
Business process improvement
Change Management
Cross-functional team leadership
Innovation management
Life cycle Management
Operations Management
Organizational Development
Problem-Solving
Program Leadership
Program Management - PMI
Project Management - PMI
Strategic Planning
Systems Optimization
Team Development
Technical understanding
Certification
- Purdue Education – Lean Daily IF Certification
- TeamSTEPPS Master Trainer 2019
Timeline
Senior Strategic Program Manager | PMO Manager | Epic Co Director – Information Technology Services
University of California, Irvine
01.2023 - Current
Senior Clinical Informatics Manager – Program/Operations
Providence St. Joseph
11.2020 - 01.2023
Senior Clinical Informatics / Program Manager
Adventist Health
11.2016 - 11.2020
Senior IT Program / Project Consultant
Stanford Health Care
07.2015 - 11.2016
Senior Program Manager / ACIO Consultant in EHS Department
Denver Health
12.2014 - 06.2015
Epic Program Operations Director
Providence Health & Services
03.2010 - 12.2014
Senior IT Program / Project Manager
Providence Health & Services
09.2005 - 03.2010
Senior Computer Systems Analyst / Team Lead
Providence Health & Services
07.1998 - 09.2005
Medical Assistant
Providence Health Services
09.1994 - 09.1998
Laboratory Specialist Microbiology/Lab Processing/Phlebotomist
Providence Health & Services
09.1985 - 09.1994
Emergency Medical Technician IV/BLS Instructor
Providence Health & Services
01.1985 - 01.1994
Bachelor of Arts - Management and Organizational Leadership
George Fox University
Associate of Science - Supervisory Development
Portland Community College
MBA - Business Administration and Management
University of Phoenix
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