Michelle Robidoux
Annapolis,MD
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions. Tech savvy and efficiency focused.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Metamorphosis Plastic Surgery
11.2024 - Current
- Greet patients, VIP, vendors, and staff in a welcoming and professional manner
- Generate and maintain accurate billing and payment records
- Handle billing inquiries and resolve payment issues
- Maintain patient and client records in compliance with HIPPA and Practice regulations
- Manage inventory for retail products and supplies
- Ensure that all clients/patients receive exceptional patient care
- Address client/patient concerns, complaints, or special requests
- Handle difficult or sensitive situations with professionalism and discretion
- Assist in promoting medical aesthetic treatments, proprietary skincare products and exclusive offers
- Coordinate and participate in local marketing events and partnerships to attract new clients
- Stay informed about changes in industry regulations and adapt policies accordingly
- Attended industry-related training seminars and networking events
- Proficiently use PatientNow software for appointments, billing, and record-keeping
- Maintain high level confidentiality of patient and practice information aligning with HIPPA regulations
Assistant Front End Manager/ Lead Isolator at Responsibilities
Giant Food
04.2024 - Current
- Assist the Front End Manager in directing front end check-out operations
- Maintain the cleanliness and organization of the front end sales area
- Ensure excellent customer service is provided at all times
- Support team members in their roles and responsibilities
- Help train new employees on front end procedures
- Balance store ending total sales daily to registers and miscellaneous sales
- Order money for store and make daily bank deposits
- Ensure safe count is accurate with stores totals daily
- Address any overage or shortage with store managers and corporate offices
Aesthetics Consultant/Skincare Sales Manager
Rejuva Medical Aesthetics
01.2023 - 09.2023
- Greet patients, VIP, vendors, and staff in a welcoming and professional manner
- Generate and maintain accurate billing and payment records
- Handle billing inquiries and resolve payment issues
- Maintain patient and client records in compliance with HIPPA and Practice regulations
- Manage inventory for retail products and supplies
- Conduct training for new team members
- Delegate tasks and responsibilities to front desk staff
- Monitor staff performance and provide feedback
- Ensure that all clients/patients receive exceptional patient care
- Address client/patient concerns, complaints, or special requests
- Handle difficult or sensitive situations with professionalism and discretion
- Assist in promoting medical aesthetic treatments, proprietary skincare products and exclusive offers
- Coordinate and participate in local marketing events and partnerships to attract new clients
- Stay informed about changes in industry regulations and adapt policies accordingly
- Attended industry-related training seminars and networking events
- Proficiently use NexTech software for appointments, billing, and record-keeping
- Maintain high level confidentiality of patient and practice information aligning with HIPPA regulations
- Collaborate with medical assistants, injectors, medical director, and management, to ensure a cohesive and efficient operation
Provisioning Agent/ Customer Service
Southwest Airlines
11.2017 - 12.2022
- Provides legendary Customer Service by assuring the aircraft is provisioned and fully serviced with supplies while in compliance with Company, contractual and regulatory requirements
- Southwest will provide a stable work environment with equal opportunity for learning and personal growth
- Safely and compliant with FAA rules and regulations, operates motorized ground service equipment including forklifts, pallet jacks, and passenger vehicles to complete airline operations
- Maintains positive relationships with all internal and external “Co-hearts” and passengers
- Reviews and analyzes flight coordinates to ensure aircraft is properly equipped
- Safely drives assigned provisioning truck in the airport service road area complying with all FAA regulations and traffic
- Ensures aircraft cabins are equipped on time with essential supplies needed for prompt aircraft departure Attends ongoing training to gain ability and stay current on safety, knowledge, information, and equipment
- Performed multiple security checks daily on service vehicles and at SIDA check points to ensure safety of all employees and passengers
Education
SWA-U Certificate of Completion -
01.2017
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Anne Arundel Community College
01.2011
Skills
- Strong interpersonal & communication skills
- Politeness and professionalism in all customer interactions
- Meticulous Attention to Detail
- Poised Under Pressure
- Ability to Work Collaboratively as a Team
- Strategic Problem Solving
- Quick and effective resolution of challenges related to services or products
- Exceptional Time Management Skills
- Understanding and implementation of Company policies related to safety security
Timeline
Front Desk Receptionist
Metamorphosis Plastic Surgery
11.2024 - Current
Assistant Front End Manager/ Lead Isolator at Responsibilities
Giant Food
04.2024 - Current
Aesthetics Consultant/Skincare Sales Manager
Rejuva Medical Aesthetics
01.2023 - 09.2023
Provisioning Agent/ Customer Service
Southwest Airlines
11.2017 - 12.2022
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Anne Arundel Community College
SWA-U Certificate of Completion -
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