Michelle L. Young-Harnegie
Middleburg Heights,OH
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
27
27
years of professional experience
Work History
Auto Relationship Manager
Wells Fargo Auto
05.1997 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Facilitated workshops and seminars to educate customers on product features and benefits.
Education
BBA - Finance
Cleveland State University
Cleveland, OH12.1993
Skills
- Business Development
- Sales Leadership
- Coaching and Mentoring
- Quality Management Systems
- Client Service
- Team Oversight
Timeline
Auto Relationship Manager
Wells Fargo Auto
05.1997 - Current
BBA - Finance
Cleveland State University
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