MICHELLE LARA
Staten Island,NY
Summary
Detail-oriented administrative professional with extensive experience in medical customer service. Skilled in addressing patient inquiries, compiling reports, and enhancing operational efficiency in hospital and clinical settings. Proficient in administrative support, data analysis, and compliance. Known for strong communication skills and ability to excel under pressure. Bilingual in Spanish and English, adaptable to diverse environments.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Assistant/Purchasing Agent G-6 (40HRS)
Veteran Health Administration Services – Brooklyn VA Campus
10.2022 - Current
- Review of clinical health records of Veterans to ensure appropriateness of care, verify insurance, determine eligibility and medical entitlement for prosthetic items and services
- Authorizes and prepares complex purchase orders for a diverse range of prosthetic and orthotic devices, medical supplies, and durable medical equipment
- Ensures strict adherence to all purchasing and fiscal regulations
- Provide comprehensive administrative support, managing appointment scheduling, rescheduling, and cancellations for multiple clinics with Prosthetic Services
- Research information on prosthetic appliances, services, and medical equipment from contracted sources as per Department of Veterans Affairs Acquisition Regulation 801.603-70
- Obtains necessary product information, price details, and procedures for placing written and verbal purchase orders, covering standard, custom-made, esoteric, and less-known equipment
- Maintained meticulous documentation to meet organizational standards, facilitating clear communication within the team
Patient Navigator / Care Coordinator (40 HRS)
New York Presbyterian Brooklyn Methodist Hospital
01.2021 - 09.2022
- Assist patients with follow up care after hospital discharge while also assisting patients to enroll in patient portal
- Coordinated with various disciplines to evaluate and implement safety interventions and provided advocacy and support to families while coordinating patient care in the Emergency department
- Identifying barriers that may prevent quality healthcare and Link patients to essential services community- based resources
- Coordinated patient appointments to optimize scheduling based on urgency and availability
- Engaged in daily meetings with nursing staff for ED updates
- Provided additional services to underserved communities
- Working knowledge of EPIC/CITRIX systems
NYC Child Protective Specialist (CPS)
NYC Administration for Children’s Services (ACS)
02.2019 - 01.2021
- Conducted field visits to investigate abuse and neglect allegations
- Collaborated with a team to evaluate safety and identify interventions
- Assessed risk of future abuse, neglect, food deficiencies and educational needs
- Made collateral contacts with schools, medical facilities, and family members
- Filed petitions and testified in family court proceedings
- Coordinate meetings with family members, staff, and service providers to evaluate safety and identify intervention
- Engage in strength-based approach with families in asses their individual and collective strengths and needs
- Managed case documentation, promoted recovery programs for families in need, prepared and summarized detailed report findings for court proceedings, including filing petitions and testifying
Case Management (Part-Time)
Project Hospitality
07.2017 - 02.2019
- Assisted in day-to-day program operations
- Drug and alcohol assessments/ housing and medical insurance assistance
- Conducted periodic assessments of members' mental health and substance abuse
- Linked clients to appropriate services and escorted to appointments
- Advocated for clients' needs in areas such as medical services, housing, employment, and education
- Maintain client’s charts and documentation in accordance with OASAS and agency requirements
- Assist in designing and implementation of clients’ short- and long-term service plans and goals
- Prepare monthly narrative report for assigned caseload on a timely basis
- Community outreach program homeless/ substance abuse community
Senior Patient Care Assistant (PCA)
Northwell Health Staten Island University Hospital
12.2013 - 02.2019
- Assisted in various medical procedures and examinations, ensuring high-quality support and patient care
- Administered critical care including emergency interventions, wound care, and CPR, demonstrating quick decision-making and composure under pressure
- Supervised and mentored junior staff, providing training and support to enhance team performance and patient care quality
- Maintained patient care units in a clean and organized condition, ensuring a safe and efficient environment for both staff and patients
- Coordinated with medical professionals to support patient needs and contribute to the overall care plan
Emergency Medical Tech (EMT)
Primary Care Ambulance
01.2009 - 12.2013
- Operated ambulance to emergency sites while safely transporting patients
- Rendered emergency medical and trauma care to adults, children, and infants
- Performed EKG, supervised patient vitals, patient assessments and administered emergency care
- Ensured ambulance operational readiness and maintained accurate reporting
Education
Bachelor of Arts - Human Services & Psychology
Touro College
New York, NY07.2015
Skills
- Case management and Administrative Support
- Customer Service
- Creative Problem Solving
- Passion for client service
- Operations Management
- Documentation & Reporting
- Interpersonal Skills
- Organization & Time Management
- Data Analysis
Languages
Spanish
Full Professional
Timeline
Advanced Medical Support Assistant/Purchasing Agent G-6 (40HRS)
Veteran Health Administration Services – Brooklyn VA Campus
10.2022 - Current
Patient Navigator / Care Coordinator (40 HRS)
New York Presbyterian Brooklyn Methodist Hospital
01.2021 - 09.2022
NYC Child Protective Specialist (CPS)
NYC Administration for Children’s Services (ACS)
02.2019 - 01.2021
Case Management (Part-Time)
Project Hospitality
07.2017 - 02.2019
Senior Patient Care Assistant (PCA)
Northwell Health Staten Island University Hospital
12.2013 - 02.2019
Emergency Medical Tech (EMT)
Primary Care Ambulance
01.2009 - 12.2013
Bachelor of Arts - Human Services & Psychology
Touro College
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