Michelle Lee Fenton
228 Heather Hill Dr. Southgate,KY
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
33
33
years of professional experience
Work History
Field Installer/Trainer
Sorenson Communications
10.2022 - 12.2023
- Install and troubleshoot equipment phones
- Courteously training customers on how to use the phone/SmartTv and its features
- Assist Outreach Specialist with lead generation activities as needed
- Completed service calls as assigned
- Maintained customer records
- Completed reports and submit invoices and feedback on customer interactions
- Retrieve and clean phones/SmartTv of former customers
- Maintained adequate inventory of equipment and supplies in order to service customers
- Scheduling appointments with new/existing customers for installations.
Sales Account Specialist
Macy's Mission Valley Home
10.2009 - 01.2012
- Maintained a regular corporate client base of 400+ accounts for business and personal gifting needs
- Set up new accounts, updated current or incorrect information, and cleaned up duplicate information
- Entered single and large orders and processed payments
- Entered large order information into spreadsheets, re-formatted or checked for errors to prepare for upload to order system
- Communicated with customers frequently through check-in or marketing emails, phone calls, and regular correspondence
- Proficient in Response Order Management Software by Macy's Systems, Intranet, Microsoft Office, Microsoft Teams, and utilized standard office equipment.
Customer Service Representative
LabCorp
09.2006 - 07.2009
- Answered customer inquiries, questions and concerns, updated accounts, researched issues and provided effective resolution to client problems/issues
- Completed supply/product order requests and processed requests for add-on testing; provided testing results to physicians and nursing staff
- Made outbound calls to existing customers providing them with information about new products and services
- Reviewed order status and ensured timely processing of orders and requests; processed incoming and outgoing communications, and updated client and referral databases
- Provided all aspects of problem and conflict resolution as a liaison between the company and customer; credited/canceled any unaccepted and duplicate tests received.
Courier Delivery
FedEx Express
09.2005 - 07.2006
- Efficiently navigated delivery routes to ensure timely and accurate deliveries to customers
- Safely operated company vehicle to transport packages and goods between destinations
- Maintained excellent communication with customers to provide updates on delivery statuses and resolve any issues or concerns.
Human Resources Assistant
DANKA
02.1995 - 11.1998
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Answered and redirected incoming phone calls for office.
- Creates, maintains and regularly audits personnel files and HRIS database records ensuring accuracy, consistency and compliance.
- Maintains I-9 files/records.
- Maintained and scheduled complex calendars.
- Performs administrative duties in support of the maintenance of employee records, including personnel status updates, terminations, and new hires.
- Assists and advises employees and managers on HR procedures and policies.
Data Entry Operator
Bank of America
04.1991 - 02.1995
- Performing electronic documents via 10 key data entry for bank processing
- Verifying entries for accuracy and completeness to properly balance bank work
- Ensure documents are matched to the correct account.
Education
Certification - Linux System Administrator
St. Petersburg College
Saint Petersburg, Florida11.2020
Associate of Applied Science - Business Administration & Management Operations
St. Petersburg College
Clearwater, Florida10.2018
Certification - Data Entry Processor
Pinellas Technical Educational Center
Clearwater, Florida06.1990
Skills
- Project Management
- Ability to Multitask
- Microsoft Office/Excel/Word Doc
- Communication Skills
- Customer Service
- Sales
- Scheduling
- Computer Hardware
- Account Management
- Data Entry
- HRIS Software
- Order Processing
- CRM Database
- Network Troubleshooting
- Hardware Installation
- Records Management
Languages
English
American Sign Language
Timeline
Field Installer/Trainer
Sorenson Communications
10.2022 - 12.2023
Sales Account Specialist
Macy's Mission Valley Home
10.2009 - 01.2012
Customer Service Representative
LabCorp
09.2006 - 07.2009
Courier Delivery
FedEx Express
09.2005 - 07.2006
Human Resources Assistant
DANKA
02.1995 - 11.1998
Data Entry Operator
Bank of America
04.1991 - 02.1995
Certification - Linux System Administrator
St. Petersburg College
Associate of Applied Science - Business Administration & Management Operations
St. Petersburg College
Certification - Data Entry Processor
Pinellas Technical Educational Center
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