Michelle Lee Rome

• Developed and implemented operational strategies to enhance customer satisfaction and service quality.
• Streamlined workflow processes, improving efficiency in daily operations.
• Conducted regular quality assurance checks to maintain high product standards.
• Coordinated promotional events to increase community engagement and brand visibility.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Established vendor relationships to secure quality supplies at competitive prices.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Consistently exceed sales goals, achieving daily revenue far above targets through strong client engagement and upselling.

• Build lasting client relationships through outreach, follow-up, and family-based clienteling strategies that bring repeat business.

• Handle daily operations including alterations logging, e-commerce order issues, credit resolution, and floor resets.

• Re-merchandise and maintain store standards to ensure a high-quality shopping environment.

• Support management by mentoring new associates and applying training strategies to improve customer interactions.

• Founded and managed a beauty and event consulting business specializing in luxury client experiences.

• Oversaw all business operations including client management, marketing, financials, and service delivery.

• Built a loyal clientele through personalized service, consultation, and expert styling.

• Directed team of stylists, estheticians, guest coordinators, and retail associates to drive top-line growth in retail and salon services.

• Drove exceptional customer experiences, consistently exceeding sales, guest count, and Net Promoter Score targets.

• Oversaw day-to-day operations: inventory, scheduling, cleanliness, staff training, and performance management.

• Coached staff to elevate service delivery, increasing customer loyalty and retention.

• Successfully balanced business objectives with employee development to meet company standards and revenue goals.

• Managed client accounts, loans, and payment plans while ensuring compliance with financial policies and regulations.
• Assisted in financial reporting, budget tracking, and operational support to improve branch performance.
• Provided customer service by guiding clients through finance options, payment solutions, and account issues.
• Supported management in training staff on compliance and financial best practices.
• Helped improve efficiency in account processing and client retention rates.
• Collaborated with cross-functional teams to streamline financial processes, enhancing efficiency and reducing turnaround times.