Michelle Leilani Gajo
San Antonio
Summary
Highly energetic individual who consistently meets and exceeds goals seeking to obtain, utilized, and develop new skills. Proven ability as dedicated team player as well as providing support and assuming leadership roles that can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Recruitment Coordinator
The Westin Resort Guam
02.2024 - 01.2025
- Coordinated recruitment processes, ensuring alignment with organizational goals and effective candidate sourcing.
- Managed applicant tracking system, enhancing efficiency in candidate evaluation and communication.
- Collaborated with hiring managers to develop job descriptions that attract top talent.
- Developed and implemented onboarding programs, improving new hire integration and retention rates.
- Conducted interviews, assessing candidate qualifications and fit for company culture.
- Streamlined recruitment workflows, reducing time-to-fill positions through process optimization.
- Provided training sessions for hiring teams on best practices in interviewing and selection processes.
- Oversaw the administration of pre-employment assessments, background checks, and reference checks to ensure compliance with company policies.
- Organized and participated in career fairs, networking events, and open houses to promote company brand and expand potential candidate pool.
- Conducted exit interviews to identify areas for improvement in recruitment processes and employee satisfaction.
- Collaborated with hiring managers to develop job descriptions that accurately reflected position responsibilities and requirements.
Command Center Agent
The Westin Resort Guam
11.2023 - 02.2024
- As a Command Center Agent, responsibility to contact between our InHouse Guest, associates and vendor. Check GXP chats, take In-Room Dining orders, make reservations and connect guest to the appropriate line. Assist guests when they call for a request, over the chats and In person. Make sure all accounts are accounted for and closed out POS after every shift. Make updates on guest If any. Prepare Amenities, opening daily requirements and complete documents for management approval.
- Implemented feedback mechanisms to improve service quality and guest experiences.
- Resolved guest complaints promptly, ensuring adherence to hotel policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Expeditor
Home Depot
10.2020 - 04.2022
- As a Customer Order Specialist, our duties were to greet customers once they walk into Home Depot. We communicate between vendors, customers and installers regarding to special orders that were placed within the store or online. When help is needed, we go into eh sales floor and help associate and customers. We follow up with customers in their special order or/and We do BOPIS order (buy online pick-up in store), special orders, quotes, and returned merchandised. Also follow up with customers when orders arrived or balanced overdue. We handle cash, credit card, and check payments. Upon scheduled shift, we have to make sure all merchandise is returned to each department and keep the service desk as neat as possible. We have taught to multitask while answering the phones and helping customers in the line for returns.
Expeditor
Home Depot
02.2020 - 09.2020
- As a Customer Order Specialist, our duties were to greet customers once they walk into Home Depot. We communicate between vendors, customers and installers regarding to special orders that were placed within the store or online. When help is needed, we go into eh sales floor and help associates and customers. We follow up with customers in their special order or/and We do BOPIS order( buy online pick-up in store), special orders, quotes, and returned merchandised. Also follow up with customers when orders arrived or balanced overdue. We handle cash, credit card, and check payments. Upon scheduled shift, we have to make sure all merchandise is returned to each department and keep the service desk as neat as possible. We have taught to multitask while answering the phones and helping customers in the line for returns.
Sales Lead
Pier 1 Imports
10.2018 - 10.2019
- As a Sales Lead, we make sure we are up to date with our promotions and task. Check in with the associate and let them know their roles and duties for the day. We greet customers when they walk into Pier 1, We notify the customers our promotions going on in the store. We touch bases with our customer to make sure they find everything they need inside the store or what they are looking for in the store or online. We do online pick-up and always verify its the customer. We handle cash, credit card and check payments. We have to be able to lift up heavy boxes. We replenish all merchandise in the floor and organized them “face front” every shift. Closing shift, make sure everything is stocked before the opening manager comes in for work. Count the safe, registers and send emails of the sales. In each shift, we, the associates and managers, have to team up to make sure the customer laves satisfied and happy about his/her purchase or time inside the store.
Rental Agent
Patriot Car Rental
08.2018 - 10.2018
- As a Rental Agent, our duties it makes sure the customer is helped and paperworks are processed properly. We accommodate updated promos and inform customers when the vehicle is due. We handle both rental and In-House collection. We have to able multi-task and manage what needs to be done. We communicate with the workers to make sure we all are on the same track when processing a customer. We plan out which vehicles are ready for rent; money is accounted for and offie is secured.
Temporary Assistant
Leah del Mundo
08.2018 - 10.2018
- As an assistant, I made sure to get helpful information about the customer to get a better understanding on what type of house they would need to lease on Guam. I gather their information and call the customer to make sure we got their information correct and request stays the same or if they would like to change it. We get their ranks and department they work for to determine which housing fits their needs. Before Miss Leah shows the housing, I call the Listing Agents to verify if the information on the site is correct and if we would need additional instructions to get there. I route which housings to go first to have a better flow when showing the customers. I was taught how to write the lease and mimo (Move Inn Move Out).
Bartender
Mac n Martis
04.2018 - 10.2018
Bartender
Trifecta Guam
02.2018 - 10.2018
Entertainer
May’s Dance Group
11.2017 - 05.2018
Manager
Magic Stix
02.2016 - 02.2018
Entertainer
Star of Tahiti
08.2015 - 12.2017
Bartender
Magic Stix
10.2015 - 02.2016
Education
High School Diploma -
John Paul Steven High School
San Antonio, Texas01.2015
Dental Assistant - Dental Hygiene
CareerStep
09.2020
Skills
- Leadership and communication skills, able to multi-task, fast learner, ability to work under pressure, teamwork, creativity, and adaptability
- Candidate sourcing
- Resume screening
- Background checks
Timeline
Recruitment Coordinator
The Westin Resort Guam
02.2024 - 01.2025
Command Center Agent
The Westin Resort Guam
11.2023 - 02.2024
Expeditor
Home Depot
10.2020 - 04.2022
Expeditor
Home Depot
02.2020 - 09.2020
Sales Lead
Pier 1 Imports
10.2018 - 10.2019
Rental Agent
Patriot Car Rental
08.2018 - 10.2018
Temporary Assistant
Leah del Mundo
08.2018 - 10.2018
Bartender
Mac n Martis
04.2018 - 10.2018
Bartender
Trifecta Guam
02.2018 - 10.2018
Entertainer
May’s Dance Group
11.2017 - 05.2018
Manager
Magic Stix
02.2016 - 02.2018
Bartender
Magic Stix
10.2015 - 02.2016
Entertainer
Star of Tahiti
08.2015 - 12.2017
High School Diploma -
John Paul Steven High School
Dental Assistant - Dental Hygiene
CareerStep