Michelle Lin
Summary
Highly organized and detail-oriented professional with 5+ years of experience in administration and customer service, seeking a Provider Services Support Specialist role to leverage strong skills in scheduling, credentialing, and data management. Proven ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Leasing Agent (Full-Time)
Prometheus Real Estate
12.2022 - Current
- Achieve consistently high levels of customer satisfaction through the effective delivery of service, exceptional support, and effective interpersonal communication
- Leverage sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals
- Prepare vacancy notices, lease terminations and eviction paperwork when needed in accordance to local and state laws
- Prepare detailed budgets and financial reports for company projects using spreadsheets on Excel or Microsoft Teams
- Contact and followed up with tenants on renewal notices
- Conduct background checks on applicants
- Track leads using CRM software and followed up with interested parties
- Manage property maintenance, tenant relations, and lease agreements
- Implement successful marketing campaigns to drive tenant interest and increase occupancy rates
- Deliver daily status updates during team huddles regarding company initiatives, events, vendors, and metrics
- Adept at working with various applications within Microsoft Suites such as Outlook, Word, Excel, and Powerpoint
Realtor
Intero Real Estate
03.2021 - Current
- Reviewed legal documents, including purchase agreements and disclosures, for clients
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up
- Organized development and implementation of diverse marketing videos, social media posts and blogs
- Collaborated creatively to develop brand content, enhancing identity and engaging audience
Practice Coordinator (Contractor)
UCSF
12.2019 - 03.2020
- Supported all aspects of administrative teams by handling tasks like CRM message management, ApeX in-basket organization, document scanning and filing as well as processing authorizations and billing
- Effectively handled time-sensitive and confidential tasks
- Maintained up-to-date patient information by consistently entering and updating details into the Epic database
- Ensured accurate data processing by meticulously verifying information in incoming and outgoing patient records
- Provided prompt routing of telephone inquiries to the relevant medical or administrative team members
- Ensured compliance with healthcare regulations and laws
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Liaised between patients, providers, and insurance companies effectively
Marketing Specialist (Full-Time)
Intero Real Estate
11.2017 - 01.2020
- Managed social media platforms and utilized metrics to increase engagement and campaign performance
- Maintained the appearance of websites, established design guidelines, standards, functionalities, and features
- Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Helped agents grow their businesses by five new clients since taking over
Education
REAL ESTATE LICENSE -
03.2021
A.A IN HUMAN DEVELOPMENT -
Ohlone College
08.2020
Skills
- Microsoft Suite: Word, Excel, PowerPoint, Outlook
- Google Drive
- Training & Development
- HIPAA Compliance
- Orientation and Onboarding
- Job Analysis
- Teamwork and Collaboration
- Timesheet Management
- Documentation And Reporting
- Process Improvement
- Data Entry
- Calendar Management
- Call Routing
Timeline
Leasing Agent (Full-Time)
Prometheus Real Estate
12.2022 - Current
Realtor
Intero Real Estate
03.2021 - Current
Practice Coordinator (Contractor)
UCSF
12.2019 - 03.2020
Marketing Specialist (Full-Time)
Intero Real Estate
11.2017 - 01.2020
REAL ESTATE LICENSE -
A.A IN HUMAN DEVELOPMENT -
Ohlone College