Michelle Lizette Villa

• Managed and supervised daily operations of TCRS San Antonio location.
• Maximized performance by monitoring daily activities and mentoring team members.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and patient demands.
• Worked on MAX RVU daily to input charges for surgeries and hospital consults performed by 4 surgeons, in order to receive payment for services rendered.
• Verified daily TES for hold charges, and missing charges. This report allows me to adjust issue and clear claim to be sent out for payment.
• Verified insurance for new patients, existing patients and surgical patients.
• Set up payment plans for balances and surgeries
• Accomplished multiple tasks within established timeframes.
• Promoted ERES program for all providers
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Communicated with patients, ensuring that medical information was kept private.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Redesigned workflow processes for patient access and back-office, resulting in better patient care.
• Collaborated with practice manager to maintain daily operations.
• Ordered surgery kit supplies and kept check on inventory levels and sales.
• Motivated and supervised 10 staff members including medical assistants, surgery coordinators, and front office in delivering quality patient care.

• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Selected, promoted and terminated staff members.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
• Reviewed financial resources and prepared reports showing resource allocations.
• Managed 30 employees with various personalities and from different cultures for large 18-physician practice.

• Coordinated with facilities to set up surgeries for all breast surgery, including total mastectomy, partial mastectomy, savi guided surgery, biopsies, medi-port placements, joint surgery with plastics for recon after cancer patients had total mastectomy.
• Scheduled PRE-ADMISSION TESTING for surgery patients.
• Made sure that all medical/cardiac clearances were completed in time for surgery and scanned to chart and faxed to Hospital prior to surgery.
• Reviewed PAT results to make sure all labs were within normal range in order for patient to proceed with surgery.
• Verified insurance coverage and obtained pre-authorizations.
• Expertly managed planning, scheduling and coordination of outpatient procedures.
• Educated patients about surgeries and provided treatment plan documentation.
• Reviewed medical histories and current information to provide accurate information to surgeons.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Answered phone calls and messages medical facility, scheduling appointments and handling patient inquiries.
• Organized patient surgery orders and streamlined operations to improve efficiency.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Registered and verified patient records before triage with most up-to-date information.
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
• Managed daily operations of 50-person clinic supporting approximately 300 patients per week.
• EMR used EPIC, Cerner and Medent
• Scheduled Imaging CT, MRI, PET and obtained authorization from insurance company.
• Built relationships with physicians to create steady referral pipeline.
• Communicated with patients, asked appropriate questions and employed active listening to determine best care.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
• Prepared and retained records, files and reports according to various government and practice standards.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Reviewed and evaluated test results to suggest care and treatment options.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Scheduled staff and delegated work assignments.
• Managed 15 medical assistants and 12 staff members from front office to back office including the 10 different providers and their schedules.
• Maintained medication room in full compliance with government and facility requirements.
• Oversaw medication passes and all direct patient care.
• Helped to develop, improve and implement nursing policies and procedures.
• Evaluated and improved team member performance through coaching and training.
• Recruited, interviewed and hired well-qualified nursing staff.
• Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
• Reviewed patient history to verify conditions and current medications.
• Documented patient vitals, behaviors and conditions to communicate concerns to supervising Pediatrician
• Responded to patient requests with appropriate clinical and personal assistance.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Provided basic patient care and treatment, such as administering Strep/Flu tests, taking temperature and blood pressure and dressing wounds.
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
• Took samples to complete diagnostic and routine assessment tests.
• Evaluated patient histories, complaints and current symptoms.

Still seeking this degree, attending online courses until completed. another 18 months to finish.