Michelle Lyn Schenkel
Orange Park,FL
Summary
Motivated Lead Collections Specialist manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards. Dedicated team leader elevating and providing assistance and tools to peers.
Overview
29
29
years of professional experience
Work History
Accounts Receivable Specialist /Chain Account Analyst/ Accounts Receivable/Cash Applications Specialist
KeHE Distributors
10.2005 - Current
- Support team of 15+ employees providing feedback, resources and a positive work environment
- Maintain currency goal of 90% while handling a portfolio of $7M+
- Initiate and run meetings/remote conferences with sales team, customers and management
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively answer and resolve customer issues using excellent customer and decision-making skills
- Reviews customer accounts and makes recommendations for collections efforts
- Research and report issues with customer accounts to management
- Speaks directly with customers regarding delinquent payments, investigates complaints and verifies accuracy of charges
- Actively seeks to learn new procedures
Collector / Accounts Receivable
Advanced Disposal Services
02.2003 - 06.2005
- Contact customers to verify accuracy of payments
- Performed all billing for customers payments
- Maintained direct contact with customers to collect payments
- Data entry, cash posting, and release documents for payments at A/P
- Trained new employees
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Facilitated past due invoice payments by sending bill reminders and contacting clients.
- Reconciled accounts receivable ledger to account for and properly post payments.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
Business Office Coordinator
Seaboard Waste Management Systems
08.1994 - 02.2003
- Resolved customer service issues, human resources, and dispatch
- Assisted Accountant with payroll and invoices
- Capture and maintain information for payment
- Managed A/P which includes billing and collections
- Processed a high volume of customer cash receipts
- Supervise and trained new employees
- Developed correspondence letters, memos, and emails.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Education
Business introduction courses -
St. Johns River Community College
Orange Park, FL2005
High School Graduate -
Middleburg High School
Middleburg, FL1991
Skills
- ABILITIES
- MS Office, QuickBooks, Access, Internet Explorer, AS 400
- JDEdwards
- Payment Management
- Investigative Research
- Credit and Collections
- Audit Procedures
- Cash Application
- Codes Reviewing
- Accurate Payment Posting
- Collections
Timeline
Accounts Receivable Specialist /Chain Account Analyst/ Accounts Receivable/Cash Applications Specialist
KeHE Distributors
10.2005 - Current
Collector / Accounts Receivable
Advanced Disposal Services
02.2003 - 06.2005
Business Office Coordinator
Seaboard Waste Management Systems
08.1994 - 02.2003
Business introduction courses -
St. Johns River Community College
High School Graduate -
Middleburg High School
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