Michelle M Baker
Wellington,CO
Summary
Proven healthcare professional with a track record of fostering patient well-being and improving facility operations at Green House Homes Mirasol. Expert in utilizing CareVoyant and demonstrating exceptional teamwork and collaboration. Achieved significant process improvements, enhancing patient care and operational efficiency. Skilled in critical thinking and maintaining high standards of customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CNA, Float Pool
UCHEALTH Medical Center of the Rockies
03.2022 - Current
- Supported continuity of care by effectively communicating patient updates during shift handoffs with fellow CNAs and nursing staff members.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Promoted a positive environment for patients, family members, and staff through effective communication and active listening skills.
- Improved patient care by providing consistent and compassionate assistance in daily living activities.
- Interacts with other disciplines to promote, encourage and assist patients to various activities of interest to the patient
- Reports any non-working or unsafe equipment or facility fixtures to maintenance
- Uses all required safety equipment appropriately, gait belt, goggles, lifts, transfer boards, etc.
- Wound/skin care
- Restraints, Email, SCD/Plexi machines, Hill Rom Specialty beds, Infection control, Blood Bank, Fall Prevention, and Quantros Reporting.
Shabaz PRN
Green House Homes Mirasol
03.2018 - Current
- · Provided emotional support for patients during challenging times, fostering positive healing environment.
- · Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- · Ensured prompt response to call lights, addressing patient needs in timely manner.
- · Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- · Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- · Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Operations Manager
PACS Consulting
01.2023 - 06.2024
- Oversaw 120 bed facility
- Facilitated smooth collaboration between departments through clear communication channels.
- Upheld high level of service to patients by assisting in different ways, Implemented quality control systems to boost overall product consistency and reliability.
- Displaying professionalism and responding appropriately to questions and concerns
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Researched billing and invoice problems and resolved issues in compliance with established standards
- Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions
- Prepared quarterly balance sheet reconciliations to obtain accurate picture of organization's financial situation
- Prepared schedules for year-end audits to comply with accounting standards, such as P&L statements
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready
- Presented audit findings to accounting manager after reviewing results and paperwork
- Case mix & triple check, Emergency binder state ready
- Implemented new accounting processes to decrease spending
- Creating department spend downs
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Managing Partner
Cowboy Homecare & Staffing
01.2006 - 05.2023
- COWBOY HOME CARE; NPI #1316556004
- Running and operating successful staffing agency as well as home care company licensed through state of Colorado-Medicaid and Medicare accepted
- Developing as well as maintaining good relationships with possible candidates and their families
- Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions for short-term and long-term temporary employees
- Sourced resumes to select best-qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic
- Validated applicants' references and communicated with previous employers to qualify capabilities and verify work history
- Setting up and preforming interviews with qualified candidates
- Followed up with clients to evaluate temp employee performance and client satisfaction
- Monitoring employee performance during contract assignments
- Developing new recruiting strategies and skills
- Maintains acceptable profit margin for company
- Monitoring and reporting activity as well as productivity making sure company expectations are being met
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Developed and implemented safety plans for clients at risk of harm to provide protection
- Monitored clients' progress and tracked client services to provide crisis interventions
- Developed processes to save on costs and prevent losses
- Set enforced, and optimized internal policies to maintain responsiveness to demands.
CNA
Michael Manor
08.2002 - 11.2005
- Provide high-quality patient care as in-demand per-diem CNA within surgical, acute-care, Rehabilitation, home-healthcare, and nursing-home settings of over 120 beds.
- Preserve patient dignity and minimize discomfort while carrying out duties such as using bedpan, changes, emptying drainage bags and bathing
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing, and grooming
- Updating healthcare team on patients' status
- Maintaining HIPPA compliance while working with all residents
- Skilled at working independently and collaboratively in team environment
- Checked patient vitals.
Education
Bachelor of Science - Nursing
Joyce Univeristy
Draper, Utah08.2025
Bachelor of Science - Political Science
University of Wyoming
Laramie, Wy08.2016
Skills
- All Scripts
- Navi
- CareVoyant
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Organizational Skills
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Multitasking Abilities
Certification
NHA-MT-LIC-6664
AIT.0001150- CO
40-ALF Course CHDPHE Approved
CO Notary Public Med Aide- MAA.0000237
NA.00770861
BLS
CPR
First Aide
Timeline
Operations Manager
PACS Consulting
01.2023 - 06.2024
CNA, Float Pool
UCHEALTH Medical Center of the Rockies
03.2022 - Current
Shabaz PRN
Green House Homes Mirasol
03.2018 - Current
Managing Partner
Cowboy Homecare & Staffing
01.2006 - 05.2023
CNA
Michael Manor
08.2002 - 11.2005
NHA-MT-LIC-6664
AIT.0001150- CO
40-ALF Course CHDPHE Approved
CO Notary Public Med Aide- MAA.0000237
NA.00770861
BLS
CPR
First Aide
Bachelor of Science - Nursing
Joyce Univeristy
Bachelor of Science - Political Science
University of Wyoming
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