Michelle M McGovern
Livingston,MT
Summary
Dynamic and engaging, with a proven track record at Katabatic Brewery for elevating customer experiences through exceptional service and cleanliness. I even received best bartender in Park County last year after only being at Katabatic for 1 month. Mastered multitasking and communication, significantly enhancing team efficiency and customer satisfaction. Skilled in cash register operation and health codes compliance, consistently ensuring a welcoming and safe environment for patrons.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Taproom Bartender/Brewery Cleaner
Katabatic Brewery
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Set up station for efficiently cleaning kegs properly, rinsing and sanitizing to ensure quality on beer.
Catering Staff Member
Red Lodge Catering
10.2024 - 12.2024
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests, including Montana legislatures.
Warehouse Worker
Pepsi Co.
12.2023 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Waitress
Livingston Bar and Grille
04.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Increased sales significantly by upselling higher-end products to customers.
Manager
Carters Camp
11.2019 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Bartender/Waitress
Cowboy Bar And Supper Club
01.2014 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Cook
Red Rooster
01.2013 - 06.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Rio Sabinas
08.2012 - 01.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Shift Manager
Taco Bell
06.2011 - 08.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Taste of India
10.2010 - 03.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned a completely different language with different exotic dishes from India.
Education
GED -
Billings Senior High
Billings, MT03-2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Outgoing personality
- Patience and tolerance
- Clear and effective communication
- Cleanliness and hygiene
- Handling difficult customers
- Memory retention
- Cash register operation
- Health codes compliance
- Classic cocktails
- Aloha POS
- Garnishing drinks
- Order management
- Bar restocking
Certification
- First Aid Certification
- Montana Driver's License
- Forklift Certification
- ServSafe Food Handler's Certification
Timeline
Catering Staff Member
Red Lodge Catering
10.2024 - 12.2024
Taproom Bartender/Brewery Cleaner
Katabatic Brewery
07.2024 - Current
Waitress
Livingston Bar and Grille
04.2024 - 07.2024
Warehouse Worker
Pepsi Co.
12.2023 - 08.2024
Manager
Carters Camp
11.2019 - 08.2022
Bartender/Waitress
Cowboy Bar And Supper Club
01.2014 - 11.2019
Bartender/Cook
Red Rooster
01.2013 - 06.2013
Waitress
Rio Sabinas
08.2012 - 01.2013
Shift Manager
Taco Bell
06.2011 - 08.2012
Server
Taste of India
10.2010 - 03.2012
GED -
Billings Senior High
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