MICHELLE M. PERRY
Alpharetta,GA
Summary
Accomplished Supply Chain, Operations, P&L, Systems and Continuous Improvement executive with 20 years of experience using excellent leadership, interpersonal, analytical and problem solving skills to achieve innovative solutions that result in cost reductions, improved efficiencies/productivity and employee engagement at all levels of the organization. Experienced Professional in the Food/Beverage/CPG industry with focus on organizational change, process improvements/management, systems implementation, people development, and lean/six sigma methodologies to drive down costs and improve quality of flow and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr Operations Manager including Quality Assurance
Papa John's Food Service – Quality Control Center
10.2017 - Current
- Lead, direct, and develop the facility Leadership Team of Managers, Supervisors, Leads, Frontline Team members on the newly, most automated largest dough production line in the PJFS system
- Manage all aspects of dough production and quality control including adherence to all FSMA standards, all productivity goals/metrics - Trays Produced, OEE, TPLH, RTE, Waste, Labor and implement QA & Engineering Capital projects
- Ensure facility is compliant with PJFS Safety, OSHA, Sanitation, HACCP policies and procedures, which also include Federal, State, and local regulations (OSHA, FDA, DOL, DOA) as well as PJFS International, Inc
- Conduct risk assessments to identify and mitigate potential quality issues.
- Develop leadership skills in self and direct reports, staff to create a safe working culture utilizing Quick Start Program, internal training tools, Supervisor 101/201 training, and conducting workshops based on actual scenarios in the facility
- Manage P&L and AOP Budget planning
- Perform monthly site inventory verification process with Accounting
- Drive productivity by analyzing KPI's to increase performance to be cost competitive within the PJFS network using Lean Manufacturing, Six Sigma Principles, and TQM
- Conduct customer visits to build and maintain positive customer relationships
- Conduct quarterly Internal Quality Audits using NSF tools to ensure all departments are compliant with PJFS food safety, GMP, production, distribution, transportation policies and procedures
- Conduct regularly scheduled I&U's with site Leadership team to review performance, TM recognition, resolve issues, and develop action plans to drive improvement as individuals and as a team by setting new goals as a department.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Monitored staff organization and suggested improvements to daily functionality.
Site Operations Manager
Niagara Bottling, LLC
09.2014 - 10.2017
- Lead and directed Department Managers, Supervisors, Leads, and Frontline Associates in the fastest, vertically integrated production facility in the world that includes injection to blow molding, labeling, filling, and packaging bottled water yielding Production Volumes of 4.5 million bottles in a 24-hour period on 2 production lines
- Oversaw activities of the facility to include production scheduling, maintenance, finished-goods and raw material inventories with Production Planning, Procurement and DC Manager/DC Supervisor/Raw Material Coordinator, meetings/production walks with Managers and Supervisors to ensure tasks are executed to meet standards, facilitate staff meetings, participated in weekly regional meetings, and interfacing with internal and external customers to ensure customer demand is met
- Managed weekly and monthly operating P&L for Efficiency, Bottles Produced, Throughput, Labor, and Waste with the Plant Director
- Analyzed EIT reports by line, by equipment center efficiency, including staffing needs to develop, recommend, and implement measures to achieve 85% or greater efficiency while maintaining product quality
- Collaborated with maintenance staff and plant engineering to coordinate weekly and annual preventative maintenance activities as well as addressing unplanned/intermittent downtime issues
- Worked with all departmental staff to implement improvements in working conditions, use of equipment to increase efficiency, and to ensure a safe work environment
- Participated in the hiring, training, coaching & support of all employees
- Worked with HR on recruitment, employee discipline issues, and terminations
- Attended monthly safety committee meetings
- Participated in safety initiatives such as RCGC (Red Card Green Card) and weekly safety audits
- Monitored and enforced safety requirements as one portion of building a safe work environment
- Analyzed and resolved work problems, or assisted staff in solving work issues/conflict quickly by focusing on a team-based, inclusive approach as one aspect of building a positive work environment and culture.
SC Manufacturing Associate Leader
PepsiCo (Pepsi Beverages Company, LLC)
06.2009 - 09.2014
- Lead and directed 7 Production Supervisors, 7 Foremen, 3 Raw Materials Coordinators, 1 Inventory Coordinator, and 95 Frontline Production Associates in total for 3 facilities that range from High-Speed Innovation, Packaging Innovation, and DBF (Direct Blow Fill) lines yielding Production Volumes from 13 to 33 million cases per year
- Daily tasks included: attending pre-shift meetings, co-facilitating the daily Solve by Sundown line performance meeting with the Operations Leadership Team, review/revise production schedule & inventory report with Supply Planner & Warehouse Manager, ensure quality requirements have been met in produced volume, and conduct meetings to review priorities, crewing, and address issues with my Staff
- Identified and managed execution of initiatives to improve employee experience.
- Anticipated stakeholder needs and used influencing approaches to contribute to success.
- Engaged with business units to identify employee opportunities.
- Identified and led business process mapping and re-engineering for various activities.
- Ensured KPI's of efficiency and performance are being met or exceeded which includes daily tracking of True Efficiency performance data, validating Run Efficiency data, executing monthly Team Executional Planners, updating weekly Priority Line reports, Right-Staffing, and conducting a weekly TPM-Autonomous Maintenance event
- Led the SA Plant weekly performance report out conference call facilitated by Region Engineering Support and Senior M&W Director
- Co-developed and managed Annual Operating Plan for Operations with the Plant Director
- Created and oversaw weekly & quarterly Forecasts for Production Volume, Labor, Waste, and other Direct & Indirect costs for a 4-week financial cycle
- Co-facilitated the weekly Production Scheduling Meeting with the Supply Planner to create an optimal schedule to meet Sales demand, Innovation Initiatives, Production & Produce to Schedule targets
- Drove business initiatives in the Leadership and Frontline Teams to achieve long-term operational excellence; TPM – Autonomous Maintenance, Drive the 5, Lean Six Sigma/Kaizen Projects, Engineering Projects, Operator training, and Diversity & Inclusion Councils - regionally and at the plant level, and participate in the Campus Recruitment Program
- Conducted quarterly meetings with Raw Material Suppliers to review packaging performance, quality issues, and corrective action effectiveness which is maintained in the Defective Material Reporting database
- Coached and developed employees using Period Reviews, Expert-based Training, hosting Seminars, conducting Webinars, and provide Mentorship to achieve their personal goals and business objectives
- Conducted quarterly Global Compliance Process Audits of production paperwork, packaging inventory, and deliveries to ensure adherence
- Ensured the SA facility is compliant with all the Environmental regulations required by the federal, state, and local regulatory commissions to include all PCNA requirements.
- Managed variety of timelines and multiple projects.
Maintenance Manager
The Pepsi Bottling Group
09.2006 - 06.2009
- Managed Maintenance Labor and R&M budgets to ensure cost structure is met
- Maintained a qualified maintenance staff for production, blending & quality processes, and building maintenance
- Modified PM-30 program and implemented CMMS system – INFOR to improve maintenance reliability index (MRI) and to increase production efficiencies on 6 high-speed bottling & can lines
- Directed daily, intermediate, and long-term maintenance activities with the Plant Staff and Region Line Efficiency/Engineering Resources
- Coordinated the installation of new equipment, modifications, and capital projects with PepsiCo North America, Project Engineering, Plant Staff, and Contractors
- Complied with all the Safety & Environmental regulations required by federal, state, and local regulatory commissions as well as fulfilling all PCNA requirements for the Columbia site.
Education
Bachelor of Science - Mechanical Engineering
Temple University
Philadelphia, PASkills
- Safety Focused
- P&L Management
- Operations Management
- KPI Reporting
- Strategic Planning
- Team Leadership
- Employee Motivation
- Quality Assurance
- Process Improvements
- Staff Training/Development
Affiliations
- Network of Executive Women (NEW)
- National Association of Professional Women (NAPW)
Professional Development
- Safety – Early Management Risk Assessment
- Pathways Through Leadership
- Niagara LIFE
- Niagara University Leadership Modules
- Annual Operations Managers' Summit
- Leadership through People Skills
- Leadership/Team building
- Power Pairs
- Better People Leader
- Diversity & Inclusion Training
- Lean/Kaizen
- Project Management
- Total Productive Manufacturing – AM
- NSF AuditorTraining
- Environmental – POTW/WW & SW
References
Available Upon Request
Certification
- Certified NSF Auditor - 2021
Timeline
Sr Operations Manager including Quality Assurance
Papa John's Food Service – Quality Control Center
10.2017 - Current
Site Operations Manager
Niagara Bottling, LLC
09.2014 - 10.2017
SC Manufacturing Associate Leader
PepsiCo (Pepsi Beverages Company, LLC)
06.2009 - 09.2014
Maintenance Manager
The Pepsi Bottling Group
09.2006 - 06.2009
Bachelor of Science - Mechanical Engineering
Temple University
- Certified NSF Auditor - 2021
Similar Profiles
Steven TillageSteven Tillage
Production Lead Team Member/Warehouse Worker at PJ Food Service(Papa John's Distribution).Production Lead Team Member/Warehouse Worker at PJ Food Service(Papa John's Distribution).
Skyler TothSkyler Toth
Document Control at Quality Control Service ConsultantsDocument Control at Quality Control Service Consultants
Robert ProvineRobert Provine
NA at STS Mod Center Quality ControlNA at STS Mod Center Quality Control