MICHELLE M. RAMOS
Lake Stevens,WA
Summary
- To obtain a challenging position that suits my qualifications, abilities and concepts as well as demonstrate diligence and dedication for the foundation of my career growth and professional development to further contribute to the company and society.
- Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
23
23
years of professional experience
Work History
Administrative Supervisor
Direct Travel
Lynnwood, WA
09.2014 - Current
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Provided support to senior management in preparing reports, flyers, sales presentations, and any other necessary activities essential to project and department goals.
- Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
- Ensured all administrative tasks were completed accurately and on time.
- Developed strategies for streamlining day-to-day operations that increased productivity across the organization.
- Answered phone calls, provided information and connected callers to appropriate personnel.
HR HEAD
HHIC-Phil
Subic Bay Freeport Zone
08.2009 - 09.2013
- Recruiting the best employees for our organization's needs
- Monitoring/Supervising/Training of staff and employees
- Prepare correspondence, reports and evaluation for employees
- Enunciate strategic directions that impact on Human Resource administration and operations within the areas of recruitment and staffing, compensation and benefits, personnel and labor relations, organizational development, training, performance management and other related human resource functions
- A strong background in monitoring and controlling, particularly those on the implementation and administration of HR policies and procedures.
Administrative/HR Personnel
Windston Technology Corp Co.,Ltd.
Subic Bay Freeport Zone
07.2008 - 08.2009
- Recruiting the best employees for our organization's needs
- Monitoring/Supervising/Training of staff and employees
- Responsible in outside business, settlings of permits and arrange meetings with clients and management
- Prepare correspondence, reports, and materials
- Liaising with other professionals in the field; Maintaining adequate levels of administrative support to all internal and external employees
- Looking after all financial transactions, budgets and payroll; Handles clients’ complaints and requests receiving and settling invoices; Monitoring staff and office expenses; Controlling budgets in office equipment and supplies.
Administrative Personnel
Hanjin Heavy Industries and Const. Co.,Ltd.
Subic Bay Freeport Zone
09.2006 - 06.2008
- Providing outstanding front office customer service (telephone and reception area)
- Setup and coordinate meetings and conferences
- Looking after all financial transactions, budgets and payroll; Responsible in outside business, settlings of permits and arrange meetings with clients and management
- Processing of payroll; Managing the staff payroll
- Receiving and settling invoices; Monitoring staff and company expenses; Controlling budgets; Liaising with other professionals in the field; File and maintain office paperwork.
Account Supervisor
ACABAR MARKETING INT’L INC
Makati City
01.2001 - 05.2003
- To supervise employees engaged in processing and answering customer requests for services and complaints, ensuring prompt resolution of problems
- Generate list of expense report reimbursements for input and payment through payroll system on a semi-monthly basis
- Review expense reports of employees for proper approval, proper support documentation for accuracy and compliance
- To review individual sales forecasts from sales representatives and develop composite quarterly and annual sales projections by product line
- To direct preparation and distribution of service bulletins and product information materials as well as related reports and analyses.
Education
Computer Secretarial Technology - Information Technology Project Management
Freeport Institute Research Science And Technology Philippines
Subic Bay Freeport Zone Philippines04-2006
Information Communication Technology - Communication/ Information Technology
Freeport Institute Research Science And Technology
Subic Bay Freeport Zone Phiippine04-2004
Skills
- Strong Customer Service Experience
- Microsoft Office Suite & Smartsheet proficient
- Deadline-Oriented
- Workload Prioritization
- Training and Coaching
- Database Administration
- Operations Management
- Multi-Task Management
- Problem-Solving Abilities
- Self motivated and highly organized skills
- Ability to thrive in diverse
environments and embrace new
challenges
Trainings And Seminars Attended
- Sales & Supervisory Training Skills
- Office Procedure Essentials Seminar
- Handling Various Office Equipment
Certifications And Achievements
- Academic Scholar
- Academic Excellence
Timeline
Administrative Supervisor
Direct Travel
09.2014 - Current
HR HEAD
HHIC-Phil
08.2009 - 09.2013
Administrative/HR Personnel
Windston Technology Corp Co.,Ltd.
07.2008 - 08.2009
Administrative Personnel
Hanjin Heavy Industries and Const. Co.,Ltd.
09.2006 - 06.2008
Account Supervisor
ACABAR MARKETING INT’L INC
01.2001 - 05.2003
Computer Secretarial Technology - Information Technology Project Management
Freeport Institute Research Science And Technology Philippines
Information Communication Technology - Communication/ Information Technology
Freeport Institute Research Science And Technology
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