MICHELLE STRONG
Henrico,VA
Summary
Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Receptionist / Insurance Verifier
Texas Digestive Specialists
06.2022 - 08.2024
- Completed skilled administrative work to assist all office personnel and operational needs
- Performed front-office duties using data entry skills in the context of a medical database
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
- Improved bill payment timeliness by developing flexible payment plans for patients
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience
- Reviewed [Number] patient cases and insurance coverage data every week
- Customer service, patient scheduling, and billing were among the duties I coordinated in the front office
- Located, checked in, and pulled medical records for patient appointments and incomplete charts
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Boca Chica Medical Supply
12.2020 - 04.2022
- Fill out Title XIX orders for doctor's to approve and sign on medical supply
- Fill authorizations with health insurances on any supply
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Handled correspondence, file management and other clerical work for office staff
- Retrieved faxes and uploaded related information to patient charts for clinical staff
- Gathered and transcribed medical information to type into medical charts
- Stayed on top of office messages by checking voicemail, returning calls
Store Manager
Cricket Wireless Authorized Retailer
04.2017 - 10.2020
- Manage point-of-sale systems, focusing on accuracy and efficiency
- Generated repeat business through excellent customer service
- Counted cash drawers and made bank deposits
- Was in charge of the start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team by recruiting, interviewing, and hiring them
- All store and staff issues, financial goals, and sales were reported to the district manager
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
- Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School -
James Pace Early College High School
Brownsville, TX01.2010
Skills
- Organization and planning
- Customer service experience
- Maintaining records
- Setting appointments
- Inpatient and outpatient care
- HIPAA compliance
- Bilingual
- Credit card payment processing
- Inbound and outbound calling
- In-store support
- Retail sales customer service
- Call center experience
- Product organization
- Problem-solving abilities
- High-energy attitude
- Sales expertise
- Microsoft Office expertise
- Business development understanding
Organization skills
Time Management
Telephone skills
Data Entry
Customer/Client relations
Languages
English
Spanish
Timeline
Receptionist / Insurance Verifier
Texas Digestive Specialists
06.2022 - 08.2024
Customer Service Representative
Boca Chica Medical Supply
12.2020 - 04.2022
Store Manager
Cricket Wireless Authorized Retailer
04.2017 - 10.2020
High School -
James Pace Early College High School
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