Michelle M White
Charleston,SC
Summary
A committed FinTech Implementation Consultant leveraging 20 years of Financial Institution experience in the Deposit Operations, Digital Banking, and Branch Operations areas. Driven to deliver projects within scope, budget, and time constraints. Demonstrated aptitude to create successful business relationships with clients, vendors, and internal staff. Deep knowledge in software implementation, third party integrations, cash management, and branch operations.
Overview
19
19
years of professional experience
Work History
Core Deposit and Technical Implementation Consultant
Nymbus, Inc
01.2021 - Current
- Drive project success by providing expert support in software deployment, system integration, and process optimization; successfully launched 14 digital FIs and 2 core conversions to date.
- Lead multiple concurrent feature enablement projects.
- Contribute to Core development by collaborating with the Product teams to develop tailored solutions to meet the client's business requirements. New features include retirement account processing, commercial account analysis, positive pay, and lease security products.
- Reduced the implementation timeframe by 25% by establishing standardized and repeatable processes.
- Conduct training sessions for end users in the use of new systems and applications.
- Created user documentation including system manuals, quick reference guides, and FAQs.
- Support ongoing client operational issues by diagnosing improvement opportunities and providing effective solutions.
- Mentor junior consultants in best practice and industry standards.
Deposit Implementation and Core Conversion Consultant
Fiserv Inc
01.2018 - 01.2021
- Managed relationships with financial institution clients, offering strategic and technical support on solution implementation.
- Analyzed client's business needs and processes through interviews, workshops, and workflow analysis and recommended solutions for gaps identified.
- Conducted functional and user acceptance testing to verify the client's needs are met.
- Ensured that all aspects of the banking core platform and surrounding solutions are easily transitioned and prepared the client to manage their system independently.
- Performed remote and on-site client assistance to ensure the conversion process is successful and exceeds the client expectations.
Assistant Vice President, Deposit Operations Manager
Tidelands Bank
01.2012 - 12.2016
- Partnered with executive management and banking center managers to ensure staff is well-equipped with appropriate training in all deposit compliance and electronic banking functions.
- Administrator for all of the FI applications and provided banking center support on several systems including Online Banking, EFT Administration, Remote Deposit Capture, and ACH origination.
- Appointed as the Electronic Banking Officer, overseeing all digital banking programs and managed the expansion of future electronic services and the ongoing support of current electronic applications.
- Active participant in the Bank's Disaster Recovery Group, Technology Steering Committee, Compliance and Operational Risk Working Group.
- Lead numerous project management teams in various software conversions and new product implementations: converted Online Banking end users to a new platform; established a Mobile Banking product which included Mobile Deposit; moved account opening software from a static system to a dynamic and more Regulatory compliant system.
- Served as President of the Carolinas BancPac User Group, a regional user group consisting of 10 Financial Institutions in North and South Carolina who operate using the same core provider and ancillary products.
Banking Officer, Deposit Operations Professional
09.2011 - 12.2011
- Researched, wrote, and edited operating procedures to keep branches and the department up to date on policy and procedure.
- Managed the EFT Dispute process, making certain each cardholder claim was processed accurately and within Regulatory guidelines.
- Reviewed daily OFAC, Kiting, and File Maintenance reports to minimize risk by identifying suspicious account activity.
- Handled all accountholder tax levies and subpoenaed requests for documentation.
Deposit Operations Specialist II
09.2007 - 09.2011
- Developed procedures to transform several processes from reactive to proactive, such as wire transfers, ACH originations, deposit corrections, and safe deposit box billing practices.
- Created a CIP exception tracking program and applied knowledge and understanding of Regulatory requirements to ensure compliance for all new account documentation and CIP Records.
- Negotiated with vendors and successfully reduced the annual office supply expenditures by 38%.
Deposit Operations Specialist I
05.2006 - 09.2007
- Mitigated risk by reducing liability for funds not credited due to deposit errors; researched and rectified erroneous customer and proof transactions.
- Initiated cash letter adjustments and processed incoming Fed adjustments accurately and within an acceptable timeframe.
- Received the President's “Above and Beyond Award” for the development and implementation of an informative monthly company newsletter.
Education
Core Curriculum Studies -
College of Charleston
Charleston, SCAS - Management Information Systems and Small Business Management/Entrepreneurship
Trident Technical College
North Charleston, SCBanking Operations Diploma - undefined
American Institute of Banking, American Bankers Association
Bank Operations and Technology Diploma - undefined
Georgia Bankers Association
Skills
- Software Implementation
- User acceptance testing
- Business analysis
- Project management
- Relationship building
- System testing
- User documentation development
- Training delivery
- Communication and team collaboration
- Regulatory compliance
Timeline
Core Deposit and Technical Implementation Consultant
Nymbus, Inc
01.2021 - Current
Deposit Implementation and Core Conversion Consultant
Fiserv Inc
01.2018 - 01.2021
Assistant Vice President, Deposit Operations Manager
Tidelands Bank
01.2012 - 12.2016
Banking Officer, Deposit Operations Professional
09.2011 - 12.2011
Deposit Operations Specialist II
09.2007 - 09.2011
Deposit Operations Specialist I
05.2006 - 09.2007
AS - Management Information Systems and Small Business Management/Entrepreneurship
Trident Technical College
Banking Operations Diploma - undefined
American Institute of Banking, American Bankers Association
Bank Operations and Technology Diploma - undefined
Georgia Bankers Association
Core Curriculum Studies -
College of Charleston
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