Michelle M. Woods
Havelock,NC
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
29
29
years of professional experience
Work History
Branch Leader I
Truist Bank
09.2022 - Current
- Advocate a positive public image within the community while effectively imparting the purpose, mission, and values to the team, aligning with, and promoting the Truist Culture
- Lead the business development efforts of the branch to achieve robust team performance through personal productivity, focusing on key areas of Truist strategy such as Small Business, Mass Affluent, and integrated relationships (IRM) partnerships
- Accelerate branch revenue by driving Small Business development and implementing new client strategies, while enhancing expertise through proactive face-to-face appointments, outbound calling, and fostering Mass Affluent growth
- Active involvement in civic, government, professional, and community groups to prospect and develop new business, enhancing brand visibility
- Lead branch engagement routines, coaching and motivating teammates to fulfill client financial success and team empowerment goals, while proactively engaging consumer and small business clients through effective outbound calling and outreach
- Collaborate with Integrated Relationship Management (IRM) and operations partners, ensuring compliance with bank procedures, internal controls, risk management, and Truist’s code of ethics, while leading One Team culture within the branch through proactive partnership initiatives with IRM and key lines of business
- Oversee all Human Capital decisions for the branch team, including interviewing, hiring, scheduling, development planning, performance reviews, ratings, and counseling, including disciplinary actions.
Senior Relationship Banker
Truist Bank
11.2014 - 09.2022
- Financial advising and portfolio management
- Process various forms of financial transactions
- Products and services referrals
- Facilitate account maintenance, resolve client issues, and initiate digital banking accounts
- Branch opening and closing procedures in accordance with physical security protocol
- Lending: lines of credit, auto loans, retail lending, commercial loans, credit cards, and mortgage referrals
- Uphold regulatory compliance with Federal Deposit Insurance Company (FDIC) and internal policy and procedure
- Supervisory alternate in the absence of the Market Leader.
Bank Services Representative
First Citizens Bank
02.2010 - 11.2014
- Financial advising
- Process various forms of financial transactions
- Products and services referrals
- Facilitate account maintenance, resolve client issues, issue debit cards, initiate digital banking accounts
- Branch opening and closing procedures in accordance with physical security protocol
- Uphold regulatory compliance with Federal Deposit Insurance Company (FDIC) and internal policy and procedure.
Store Manager
Blockbuster Video
01.1995 - 02.2010
- Recruiting, hiring, training, developing, and evaluating employees
- Direct supervision and coaching all store employees
- Managed all phases of store operations, focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, payroll management, risk management and daily operational cost control
- Responsible for communicating business initiatives, company sales, service, performance standards and goals
- Provided exceptional service by being attentive to customer needs
- Initiated interaction with customers by using sales and service skills
- Managed store operations through compliance with corporate policies and procedures.
Education
High School diploma with academic honors -
Havelock High School
Havelock, NC01.1990
Skills
- Team Management
- Sales Leadership
- Staff Development
- Innovation Skills
Knowledge Skills Abilities
- Leadership/Management: new employee onboarding, career coaching, mentoring and performance evaluations, scheduling, payroll, and direct supervision.
- Finance Processing: checks, international and domestic wires, Vault Custodian, Automated Clearing House (ACH), Automated Teller Machine (ATM), Cash Dispensing Machine (CDM), Teller Cash Recycler (TCR), etc.
- Lending: Lines of Credit, Auto Loans, Retail Lending, Commercial Loans, Credit Cards, and Mortgage Referrals.
- Regulatory Compliance: Regulation E, Visa Operating Rules, UCC, Federal Credit Reform Act (FCRA), Regulation J, Regulation CC, NACHA, Bank Secrecy Act/Anti-Money Laundering Patriot Act (BSA/AML), Telephone Consumer Protection Act (TCPA), Office of Foreign Assets Control (OFAC) and Identity (ID) Theft red flags.
- New accounts, client onboarding, and financial portfolio analysis.
- Internal Audit: regulatory standards, preparation, and corrective action.
- Financial Accounting: accounts payable/receivable and general ledgers.
- Microsoft Office proficiency.
References
REFERENCES ARE AVAILABLE UPON REQUEST
Timeline
Branch Leader I
Truist Bank
09.2022 - Current
Senior Relationship Banker
Truist Bank
11.2014 - 09.2022
Bank Services Representative
First Citizens Bank
02.2010 - 11.2014
Store Manager
Blockbuster Video
01.1995 - 02.2010
High School diploma with academic honors -
Havelock High School