MICHELLE MAYER
Keaau
Summary
Dynamic Administrative Assistant with a proven track record at Yellowstone HOA Level Property Management, excelling in documentation and conflict resolution. Recognized for enhancing resident engagement through effective communication and meticulous recordkeeping. A self-motivated professional adept at managing high-volume inquiries while maintaining professionalism under pressure.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Yellowstone HOA Level Property Management
Las Vegas
07.2023 - Current
- Facilitated preparation of meeting agendas, compiling and distributing materials in advance.
- Drafted correspondence, reports, and presentations, ensuring adherence to company standards.
- Maintained organized filing systems for efficient document retrieval.
- Coordinated communication between homeowners and management, addressing inquiries promptly.
- Processed invoices and payments, ensuring compliance with budget guidelines.
- Captured key discussions and action items in meeting minutes for follow-up.
- Assisted in planning community events to enhance resident engagement.
- Conducted property inspections, documenting findings and coordinating repairs with vendors.
Customer Service Specialist
Immaculate Carpet Care And Restoration
Las Vegas
03.2022 - Current
- Resolved customer complaints through timely solutions to enhance satisfaction.
- Handled payment and pertinent information to facilitate order placements.
- Addressed product and service concerns to drive retention and increase sales.
- Managed 80-100 calls and emails daily, addressing inquiries and delivering product information.
- Employed sales strategies to engage customers and offer tailored solutions.
- Highlighted product benefits to assist in informed purchasing decisions.
- Coordinated schedules for efficient daily coverage and adapted to changing demands.
- Maintained accurate records of communications in both physical and electronic formats.
Property Inspector
Era Property Management
Las Vegas
07.2021 - 03.2022
- Gathered data, physical samples and photographic evidence of alleged issues.
- Made and submitted reports detailing finding and any actions taken.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
- Completed inspections of current construction, refurbishment and repair projects.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Worked with local vendors to coordinate all repairs and submitted estimates for owners for approval.
- Kept records of all annual inspections worked with owners for final approval of repairs.
- Provided photographic documentation for tenant responsibilities, did final reconciliations of tenant’s accounts.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Completed thorough written descriptions and took photographs to document conditions.
- Drafted detailed reports on findings of inspections.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked independently do site inspections all through the vegas area driving over 250 mile per week.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales Associate
Mirage Hotel & Casino
05.2021 - 07.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared large cash deposits with zero discrepancies.
- Provided positive first impressions to welcome existing, new and potential customers.
- Achieved perfect attendance and on-time record.
Jeweler
S And E Jewelers
04.2009 - 09.2014
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
Jewelers Sales Associate
Firth Jewelers
06.1998 - 12.2001
Education
Some College (No Degree) - Engineering (Pre-Engineering)
University of Buffalo
Amherst, NYHigh School Diploma -
Academy of The Sacred Heart
Clarence, NYSkills
- Dependable and responsible
- Conflict resolution
- Documentation and recordkeeping
- Purchase orders organization
- Document management
- Decision making
- Problem solving
- Team collaboration
- Self-motivation
- Time management
- Communication skills
- Customer relations
- Order management
- Complaint resolution
- High-volume call handling
- Telephone etiquette
- Sales and upselling
- Independent work ability
- Professionalism under pressure
- Administrative support
Timeline
Administrative Assistant
Yellowstone HOA Level Property Management
07.2023 - Current
Customer Service Specialist
Immaculate Carpet Care And Restoration
03.2022 - Current
Property Inspector
Era Property Management
07.2021 - 03.2022
Sales Associate
Mirage Hotel & Casino
05.2021 - 07.2021
Jeweler
S And E Jewelers
04.2009 - 09.2014
Jewelers Sales Associate
Firth Jewelers
06.1998 - 12.2001
Some College (No Degree) - Engineering (Pre-Engineering)
University of Buffalo
High School Diploma -
Academy of The Sacred Heart