Michelle Mercedes Velez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional. Dedicated to delivering highest quality customer service with 29-years of experience. Expert at succeeding in high pressure environments. Safety-minded when carefully following regulations and procedures. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
28
28
years of professional experience
Work History
Professional Cleaner
Heavenly Scent Clean Inc
10.2020 - 04.2024
- Safeguarded health and safety standards, adhering to all relevant regulations during daily tasks.
- Preserved building integrity by carefully selecting appropriate chemicals for various surfaces and materials.
- Strengthened client relationships by responding promptly to feedback and adjusting services accordingly.
- Demonstrated flexibility adapting to varying client needs and requirements while delivering consistent results.
Professional OTR Truck Driver
Prime Inc.
01.2020 - 07.2020
- Demonstrated exceptional customer service skills when interacting with clients during pickups and deliveries.
- Loaded and unloaded cargo efficiently, minimizing delivery times and preventing load damage.
- Maintained accurate logs of miles driven, hours worked, and fuel expenses, ensuring regulatory compliance.
- Handled sensitive or hazardous materials cautiously according to guidelines, protecting both public safety and the environment from potential harm.
Merchandise Handler
Goodwill Outlet
08.2016 - 01.2020
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Collaborated with team members to execute promotional events, driving customer engagement and sales growth.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
Professional Cook/Professional Cafe Cook/Cashier Team Lead
K.I.S.D.
09.2005 - 06.2015
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Showcased strong multitasking abilities juggling multiple responsibilities such as order taking cashiering and answering phone calls without compromising quality of service provided.
- Assisted in inventory management, ensuring adequate stock levels and timely replenishment of supplies.
- Demonstrated adaptability by cross-training in various cafe roles, providing seamless coverage when necessary.
Office Administrative Assistant
Tenant Approval Systems
01.1999 - 08.2005
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
Front Office Administrative Assistant
Central Texas Driving School
01.1998 - 01.1999
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
Sales Associate
Target
09.1996 - 12.1998
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Applied Science - Legal Administrative Assisting
Executive Secretarial School
Dallas, TX1998
High School Diploma -
Killeen High School
Killeen, TX1996
Skills
- Strong Work Ethic
- Self-Motivation and Initiative
- Customer Service
- Team Collaboration
- Reliability and Punctuality
- Adaptability
- Organizational Skills
- Office Management
- Policies and Procedures
- Typing 67 WPM
- Data Entry and Speedwriting
- Time Management
Accomplishments
- Perfect Attendance Award
- Supervised team of 22-staff members.
- Increased office productivity 99% by implementing numerous process improvements.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Professional Cleaner
Heavenly Scent Clean Inc
10.2020 - 04.2024
Professional OTR Truck Driver
Prime Inc.
01.2020 - 07.2020
Merchandise Handler
Goodwill Outlet
08.2016 - 01.2020
Professional Cook/Professional Cafe Cook/Cashier Team Lead
K.I.S.D.
09.2005 - 06.2015
Office Administrative Assistant
Tenant Approval Systems
01.1999 - 08.2005
Front Office Administrative Assistant
Central Texas Driving School
01.1998 - 01.1999
Sales Associate
Target
09.1996 - 12.1998
Associate of Applied Science - Legal Administrative Assisting
Executive Secretarial School
High School Diploma -
Killeen High School
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