Missy Brown
Crowley,Texas
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
JCSUD
09.2022 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Monitored front areas so that questions could be promptly addressed.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
CSR
JCSUD
08.2021 - Current
- Communicated with customers over phone, email, and chat platforms
- Answered inbound calls to greet and assist customers with various needs and questions
- Answered incoming calls and assisted customers with questions
- Used knowledge base systems and work processes to help customers
- Trained new team members on programs and policies
- Took ownership of customer issues to provide excellent customer service
- Returned customer calls and responded to inquiries and complaints
- Recognized for providing strong customer service with high degree of accuracy
- Counted money in cash drawers and balanced, drawer at beginning and end of shift
- Adhered to cash handling policies and procedures
Finance Administrator
Powerhouse
11.2018 - 01.2020
- Reviewed and approved AP and AR for vendor invoices
- Provided check details to vendors
- Answered questions regarding invoice details
Intake Coordinator
Medigy
09.2017 - 11.2018
- Company Overview: Missy Brown
- Insurance verification for Durable Medical Equipment
- Precertification for Durable Medical Equipment
- Missy Brown
Billing Case Manager
Direct Health Care
03.2016 - 09.2016
- Provider payments for ASC division
- Post deductible payments from members for ASC providers
- Billing Audits (Review insurance double billing to insure this was not happening)
- Handle any balance billing that was sent to the member
- Conducted additional billing to insurance company for ancillary charges
- Provider calls
- Member calls
Office Coordinator
Orthopedics Today Walk-In Injury Clinic
10.2015 - 03.2016
- Managed the receptionist area, including greeting patients and responding to telephone and in-person request
- Payment Posting
- Insurance Verification
- Working with Electronic Filing System as well as paper files
- Served as central point of contact for all outside vendors needing to gain access to the building
- Dispersed incoming mail
- Supplied key cards and building access to employees and visitors
- Made copies, sent faxes, and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Received and distributed faxes in a timely manner
- Managed daily office operations and maintenance of equipment
Office Manager/Administrative Assistant
The Orthopedic and Sports Medicine Institute, OSMI
11.2014 - 10.2015
- Administered compensation, benefits and performance management systems and safety programs
- Accounts Payable and Accounts Receivable
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Oversaw daily office operations for staff of 15 employees
- Prepared and distributed payroll for staff of 15
- Oversaw inventory and office supply purchases
- Negotiated pricing with vendors regarding wholesale billing and marketing
- Kept organized documentation of information for an office of 3 physicians and 2 physician assistants
- Trained new employees on multiple medical billing programs and date entry software
- Created company's first employee manual including training and development
- Managed hundreds of account receivable accounts, working directly with the Financial Management Office
- Performed duties including invoicing, researching chargebacks, discrepancies and reconciliations
Office Manager/Clinical Support
DFW Spine
09.2011 - 09.2014
- Oversaw daily office operations for staff
- Prepared and distributed payroll for staff
- Payment posting
- Oversaw inventory and office supply purchases
- Kept organized documentation of 1
- Scheduled surgeries for surgeon and booked operating room with facility
- Trained new employees on multiple medical billing programs and date entry software
- Processed accounts receivable and accounts payable
- Performed duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Pulled Medical records for appointments
- Pulled Charts for incomplete charting
Receptionist
Green Oaks Physical Therapy
04.2008 - 06.2011
- Greet patients upon arrival
- Schedule patients appointments
- Collect co-payments
- Answer phone calls
Education
Psychology -
Tarleton State University
Skills
- Accounts Payable
- Accounts Receivable
- Great Communication Skills
- Critical Thinking
- Data Entry
- Office Payroll
- Office Staffing
- Dedicated team player
- Self Starter
- Payment Posting
- Microsoft Office Proficiency
- Meticulous attention to detail
- Results Oriented
- Professional and mature
- Resourceful
- Customer Relations
- Customer service
Timeline
Customer Service Supervisor
JCSUD
09.2022 - Current
CSR
JCSUD
08.2021 - Current
Finance Administrator
Powerhouse
11.2018 - 01.2020
Intake Coordinator
Medigy
09.2017 - 11.2018
Billing Case Manager
Direct Health Care
03.2016 - 09.2016
Office Coordinator
Orthopedics Today Walk-In Injury Clinic
10.2015 - 03.2016
Office Manager/Administrative Assistant
The Orthopedic and Sports Medicine Institute, OSMI
11.2014 - 10.2015
Office Manager/Clinical Support
DFW Spine
09.2011 - 09.2014
Receptionist
Green Oaks Physical Therapy
04.2008 - 06.2011
Psychology -
Tarleton State University
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