Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE M. RUSSELL -GUEST

BALTIMORE,MARYLAND

Summary

Highly focused, analytical, and extracting contributor with a progressive track record of achievement managing complex programs and departments. Possesses the ability to maximize operations while reducing costs, contributing directly to bottom line revenue and profit growth. An effective relation builder and troubleshooter, with strong emphasis on financial management.

Overview

23
23
years of professional experience

Work History

WAREHOUSE ASSOCIATE - PACKER

Amazon FULFILLMENT CENTER
01.2022 - Current
  • Receive and put away inventory, get customer orders ready and pack them up, load boxes onto trucks for shipment, use scanners to read bar codes on boxes, view prompts on screens and follow directions for some tasks, troubleshoot problems, ensure product meets quality requirements.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

PSE Clerk

United States Postal Service, USPS
07.2020 - 03.2021
  • Baltimore City Postal Service
  • PSE MPCs perform a variety of clerical duties in, and retail/customer services to support day to day operations
  • PSEs may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service window selling postal products & services to customers.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.

TAX PREPARER

MMR INCOME TAX SERVICES
01.2006 - Current
  • Sole proprietor performing many accounting, customer service, and organizational tasks to help maintain the financial health of my clients
  • Informing clients and/or employers on the tax preparation process
  • Collecting relevant financial records, including pay stubs and income statements
  • Inputting data from financial records into tax return software or databases
  • Using applicable federal, state and local tax law to determine deductions and how much each client will pay or earn on the return
  • Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities
  • Acting as a representative for clients with applicable agencies as required.

STATION CLEANER

New York City Transit Authority
01.2006 - 07.2021
  • Maintain and upkeep New York City Transit stations including but limited to the bathrooms, subway steps and platforms
  • Operation of heavy-duty Clarke cleaning machine
  • Held the role of Shop Stewart, from 2006 to 2016 as a facilitator and a mediator
  • To help resolve issues between management and labor
  • Provided information and news from union leadership to union members.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Removed trash, debris and other waste materials from premises.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained floor cleaning and waxing equipment.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Organized and used industrial cleaning products following strict safety procedures.

ADMINISTRATOR

Albert Einstein College of Medicine
01.2004 - 06.2005
  • Directed and administered WHI budget
  • Monitored adherence to internal and external administrative guidelines, including NIH and other outside agencies
  • Supervised all fulltime and parttime staff
  • Worked closely with the Director of Research and Clinical Manager
  • Coordinated space allocations
  • Ordered laboratory supplies and equipment
  • Negotiated with outside vendors regarding materials, services, and fees.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information to employees.
  • Collected, arranged, and input information into database system.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Maintained personnel records and updated internal databases to support document management.

CREDENTIALS ASSISTANT

Columbia University
01.2000 - 01.2003
  • Organize, maintain, and manage student file request payments via check and/or credit card
  • Ensure files not released until payments cleared and credited
  • Created and managed student accounts
  • Maintained strict confidentiality of all documents and transactions, managing 200-400 requests per day
  • Entered all payment data and prepared Summary Reports
  • Handled all purchasing and inventory management for the office
  • Trained new hires and monitored their performance.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Education

MASTERS OF MANAGEMENT STUDIES - Business

Colorado Technical University
Colorado Springs, CO

BAA - BUSINESS ADMINISTRATION

AUDREY COHEN COLLEGE
New York, NY

Skills

  • Results Oriented
  • Self-Directed
  • Dedicated Team Player
  • Strong Interpersonal and
  • Communication Skills
  • Certified Tax Preparer
  • Excellent Planner and Coordinator
  • Critical Thinker
  • Multiple Task Management
  • Invoice Verification
  • Occupational Health and Safety
  • Warehouse Environment Safety
  • Warehouse Operations
  • Maintain Records
  • Process Payments
  • Organized Paperwork

Timeline

WAREHOUSE ASSOCIATE - PACKER

Amazon FULFILLMENT CENTER
01.2022 - Current

PSE Clerk

United States Postal Service, USPS
07.2020 - 03.2021

TAX PREPARER

MMR INCOME TAX SERVICES
01.2006 - Current

STATION CLEANER

New York City Transit Authority
01.2006 - 07.2021

ADMINISTRATOR

Albert Einstein College of Medicine
01.2004 - 06.2005

CREDENTIALS ASSISTANT

Columbia University
01.2000 - 01.2003

MASTERS OF MANAGEMENT STUDIES - Business

Colorado Technical University

BAA - BUSINESS ADMINISTRATION

AUDREY COHEN COLLEGE

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