Michelle Williams

• Respond to and investigate citizen complaints.
• Actively patrol assigned areas to review for code violations.

• Issue notices of violation, citations and nuisance abatement work orders for city contractors.

• Enforce minimum housing standards in assigned areas and prepare cases.

• Enforce City Ordinances and International Building and Residential Codes by performing scheduled inspections.

• Represent City in court as required.

• Enter and update case files daily.

• Prepared reports detailing findings of inspections, investigations, and tests.

• Respond to and investigate citizen complaints.
• Actively patrol assigned areas to review for code violations.
• Issue notices of violation, citations and nuisance abatement work orders for city contractors.
• Enforce minimum housing standards in assigned areas and prepare cases.
• Enforce City Ordinances and International Building and Residential Codes by performing scheduled inspections.
• Represent City in court as required.
• Enter and update case files daily.
• Prepared reports detailing findings of inspections, investigations, and tests.

• Successfully managed and supervised a portfolio of over 200 residential units, ensuring full occupancy, on-time rent collection, and prompt resolution of repairs and maintenance issues.
• Recieved and processed monthly rental, insurance and utility payments from residents.
• Implemented effective marketing strategies, utilizing various online platforms and social media, resulting in a consistent occupancy rate of 93% and reducing average vacancy periods by 20%
• Conducted regular property inspections, identifying and resolving issues in collaboration with maintenance and contractors, leading to increased tenant satisfaction and retention rates.
• Conducted move-in inspections and lease packet preparation for all potential residents.
• Managed a staff of leasing agents, a maintenance crew, landscapinging professionals, and a janitorial crew. Ensuring work was completed, monthly training was available and weekly staff meetings were attended by all active employees.
• Developed and implemented comprehensive property management policies and procedures, optimizing operations, reducing costs, and enhancing overall efficiency
• Expertly reconciled bank statements to ensure financial accuracy. Coded, entered and approved all invoices for payment.
• Timely filed monthly, quarterly and weekly reports.
• Demonstrated precision in managing weekly payroll processes. Ensuring all time was entered accurately and in a timely manner.
• Consistently exceeded targets and achieved exceptional sales performance.
• Hosted monthly resident appreciation events to increase resident retention and promote community engagement.
• Maintained strict confidentiality of insurance files and diligently managed and updated customer information
• Responsible for all move-out inspections, final account statements and account reconciliation.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.

• Developed and executed effective sales strategies, resulting in an increase in revenue within the first year of employment.

• Sorting of all mail, packages, and advertisements n a manual non-automated office.

• Responsible for $50,000 in postal products at any given time.

• Managed distribution logistics, ensuring timely

delivery of products to clients.

• Actively engaged with customers, fostering

positive interactions and building lasting

relationships.

• Addressed customer inquiries and effectively

resolved complaints to ensure satisfaction.

• Responsible for processing postal box rental

payments.

• Provided product and service information to

customers in detail.