MICHELLE N. ROSADO
Sanford,FL
Summary
Focused Project Manager and Business Development Assistant with a results-oriented approach. Skilled in project management, I excel in planning, executing, and closing projects efficiently, utilizing Agile and Waterfall methodologies. In business development, I identify growth opportunities, foster strategic partnerships, and stay competitive through market analysis. Tech-savvy, I leverage digital tools and data analytics for informed decision-making. As a collaborative leader, I promote teamwork and cross-functional collaboration for success. Committed to continuous learning and professional development, I stay up-to-date with industry trends.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager & Business Development Assistant
Bluworld Of Water
09.2023 - Current
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Researched, analyzed, and projected market data for potential markets.
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
Business Owner, Event Planner/Coordinator
Lana’s Style by Nicole Salichs
01.2021 - Current
- Provide client with detailed schedule of event
- Design decor & floor plan
- Coordinate meetings between client and vendors
- Consulted with customers to assess needs and propose optimal solutions.
Account Manager III
Paylocity
07.2018 - 03.2021
- Train clients on current government guidelines to ensure they stay in compliance
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Complete company trainings to maintain current knowledge on the product and government guidelines
- Multitask between phone calls, emails and chats from clients and team members
Customer Services Representative
Benefit Services of America
01.2016 - 07.2018
- Identify and assess customers’ needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Manage large amounts of incoming calls
- Assist with placement of orders, refunds, or exchanges
Corporate Trainer
Emie Marketing
10.2015 - 12.2015
- Direct marketing
- Coordinate daily sales
- Leading a team of four (4) to ten (10) people to successful sales
- Considering the relative costs and benefits of potential actions to choose the most appropriate one
Sales Lead/ Supervisor
Victoria’s Secret
07.2013 - 10.2015
- Provide excellent customer service while providing product knowledge
- Setting up promotional material and displays
- Supervise a team of five (5) people and coordinate sales
- Cash register trained for regular transactions, including returns
Education
Associate of Arts - Business Administration- Accounting & Marketing
Seminole State College
12.2018
Skills
- Advance Customer Service & Retention
- Strategic Planning
- Sales
- Event Services
- Workload Prioritization
- Project & Program Management
- Complex Problem Solving
- Social Media
- Leadership
- Microsoft Word, Excel, Power Point
- Canva
- Marketing Strategy
Certification
- Certified Project Management Foundations
- Project Management Institute - Generative AI Overview for Project Managers
Languages
Spanish
Native or Bilingual
Timeline
Project Manager & Business Development Assistant
Bluworld Of Water
09.2023 - Current
Business Owner, Event Planner/Coordinator
Lana’s Style by Nicole Salichs
01.2021 - Current
Account Manager III
Paylocity
07.2018 - 03.2021
Customer Services Representative
Benefit Services of America
01.2016 - 07.2018
Corporate Trainer
Emie Marketing
10.2015 - 12.2015
Sales Lead/ Supervisor
Victoria’s Secret
07.2013 - 10.2015
Associate of Arts - Business Administration- Accounting & Marketing
Seminole State College
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