Michelle N Vietanen

• Counts, delivers, and maintains supply levels on patient care units and departments.
• Fills supply needs of support departments.
• Delivers time sensitive patient equipment, supplies and exchange carts.
• Correctly sorts and receives all shipments.
• Restocks incoming supplies. Pulls and delivers stock requisitions. Uses powered equipment as needed.
• Verifies shipment contents are correct and undamaged.
• Delivers inbound packages throughout facility.
• Sorts outbound product and materials.
• Delivers department orders and non-routine supplies as assigned.
• Check all supplies for expiration dates and update expiring products and create spreadsheets with new expiration dates.

• Delivered clerical support by handling range of routine and special requirements including scheduling of 5 service technicians for daily operations.
• Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
• Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
• Reconciled account files and produced monthly reports to keep owner informed about office operations.
• Booked flights, car rentals and hotel accommodations for business travel for 5 service technicians.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors

• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Monitored premises, screened visitors, updated logs and issued passes to maintain security
• Arranged rapid office equipment repair and maintenance with vendors
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Offered departmental administrative support
• Routed incoming calls and faxes and drafted detailed messages to expedite response

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established team priorities, maintained schedules and monitored performance.

Answer telephone inquiries from members and vendors

• Set up new and existing customer accounts for membership
• Develop and execute programs and promotions for club
• Handling of monies from clients and balancing cash drawer each shift
• Collected room deposits, fees and payments

Registration of children into building

• Insure all paperwork completed and bills collected
• Supervise children
• Provided one-on-one and peer group tutoring on core subjects for children aged 2 to 4

• Managing 7 plus child accounts includes finances, billing, scheduling, and interviewing
• Teach children preschool curriculum
• Participate in continuing education classes

• Respond to 100+ telephone inquiries from providers, subscribers, and group administrators by accessing several different systems applications
• Research concerns and follow up with recommendations and solutions
• Coordinate and communicate with personnel in other departments
• Completed assigned special projects with research, analysis and documentation

• Accept incoming calls from travelers 90-120 calls a day
• Assist passengers with all aspects of travel including purchasing of tickets, changes, collection of payments
• Use of many software programs for completion of work