Michellene Frizzell
Portland,OR
Summary
Proven track record in enhancing customer satisfaction at Organically Grown Company, leveraging skills in call management and building rapport. Expert in computer proficiency and calm demeanor, I significantly improved service delivery by fostering strong customer relationships. Achieved notable success in multi-task management and merchandise upselling, contributing to team goals and driving growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Organically Grown Company
Portland, OR
07.2021 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Supported sales team members to drive growth and development.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Capsa Healthcare
Portland, OR
07.2020 - 12.2020
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
AlphaCard
Portland, OR
02.2016 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Lead Cashier
New Seasons Market
Portland, OR
08.2005 - 10.2015
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted in developing store policies related to cashier activities and procedures.
- Resolved discrepancies between sales floor and register information quickly.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
Education
Bachelor of Arts - Sociology
University of Wisconsin, Superior
Superior, WI05-1995
Skills
- Call management
- Computer proficiency
- Live chat support
- Refund management
- Account updating
- Merchandise upselling
- Data entry
- Courteous demeanor
- Calm demeanor
- Cultural awareness
- Building rapport
- Multi-task management
Affiliations
- Reading
- Playing with my dogs
- Travel
- Cooking and baking
Timeline
Customer Service Representative
Organically Grown Company
07.2021 - 11.2024
Customer Service Representative
Capsa Healthcare
07.2020 - 12.2020
Customer Service Representative
AlphaCard
02.2016 - 04.2020
Lead Cashier
New Seasons Market
08.2005 - 10.2015
Bachelor of Arts - Sociology
University of Wisconsin, Superior
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