Michellene Frizzell
Portland
Summary
Lifetime of customer service experience with kindness and empathy with excellent communication skills, dedicated to providing outstanding service and support. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to positively impact company success.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Organically Grown Company
07.2021 - 11.2024
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service
Terra Staffing
07.2020 - 12.2020
- Temporary position entering orders and building specs for medical equipment
- Provided excellent customer service, addressing concerns promptly and courteously.
Customer Service
AlphaCard
02.2016 - 04.2020
- Provided excellent customer service by phone, email and chat addressing concerns promptly and courteously.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Lead Cashier
New Seasons Market
08.2005 - 10.2015
- Trained, mentored, and developed training program for new cashiers with positive and encouraging techniques to maximize performance.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working toward mutual satisfactory results.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies.
- Facilitated and logged store opening, closing, and shift changes.
Education
Computer Applications -
01.2016
Sociology -
01.1995
Skills
- Customer Service Expert
- CRM software
- Natural friendliness with customers
- Product and service knowledge
- Company policy
- Screening calls
- Scheduling
- Development training
- Product knowledge
- Technology tools
- Ability to multi-task
- Collaborative work environment
- Microsoft Office
- Salesforce
- Multi-line phone systems
- PBX system
- Data entry
- Customer service
- Active listening
Timeline
Customer Service Representative - Organically Grown Company
07.2021 - 11.2024
Customer Service - Terra Staffing
07.2020 - 12.2020
Customer Service - AlphaCard
02.2016 - 04.2020
Lead Cashier - New Seasons Market
08.2005 - 10.2015
University of Wisconsin-Superior - Sociology,
Portland Community College - Computer Applications,
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