Michellene Pepper
Fresno,CA
Summary
Proven to enhance patient and child outcomes, my tenure at Saint Agnes Medical Center highlights my adeptness in critical care and empathetic patient interaction. Mastering both technical skills like routine and stat draws and soft skills such as conflict resolution, I've significantly improved satisfaction rates. My approach combines meticulous attention to detail with a profound capacity for patience, ensuring high-quality care and efficiency.
Overview
25
25
years of professional experience
Work History
Child Care Provider
Fresno Family and Children Services(CPS)
08.2023 - 12.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Home Health Aide
IHSS Public Authority
02.2022 - 05.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Administered medication as directed by physician.
- Trained for Wound care with specialized equiptment such as wound vacc. Along with a standard wet to dry bandaging using aseptic sterilization principals.
- Trained in traceostomy suctioning, cleaning and changing.
Sales Representative Manager
Courtland Thrift Store
06.2009 - 10.2009
- Reduced customer churn rate by implementing effective account management techniques and prioritizing customer issues resolution.
- Developed a high-performing sales team through regular training, coaching, and performance evaluations.
- Conducted constant inventory checks keeping logs upto date.
- Opening and closing of the store.
- Orgizaniation of products to insure good sales.
- Opening and close out of the tills.
- Collaboration with store owner on restalking methods.
Home Health Caregiver
Vanslake and Vanslake
06.2005 - 12.2005
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Enhanced patient comfort by providing compassionate and attentive care.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
QA Lab Technician
Minute Maid
03.2001 - 12.2001
- Aided in reducing waste by identifying opportunities for process improvements related to sampling techniques or testing methodologies.
- Supported efficient workflow within the lab by organizing materials, prioritizing tasks, and managing time effectively.
- Reduced production downtime by quickly identifying product defects through meticulous testing procedures.
- Performed detailed documentation of test results, supporting traceability efforts throughout the production process.
- Ensured reliable test results through proper calibration and maintenance of laboratory instruments.
- Effectively communicated test results to key stakeholders, facilitating informed decision-making regarding product release or further investigation into potential issues.
- Increased accuracy in analytical data by implementing strict quality control measures for reagents and other consumables used in testing procedures.
- Collaborated with cross-functional teams to identify root causes of quality issues and implement corrective actions.
- Ensured timely completion of all testing activities, maintaining a high level of productivity without sacrificing quality or accuracy.
- Processed hold products accurately documenting location of product within the warehouse.
- Start up and shutdown of fillers if problems occurred
Phlebotome Technician
Saint Agnes Medical Center
10.1998 - 06.2000
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Performed draws in ER Tramas, ICU, Onocology, Geriatrics and during Codes.
Education
Undergrad - PreReq's For The RN Program
Kalamazoo Community College
Kalamazoo, MI06.2003
Associate Of Science - Clinical And Administrative Medical Assisting
SJVC
Fresno, CA06.1998
Skills
- Patience and Empathy
- Child Supervision
- CPR training
- Childcare
- Safety understanding
- Hygiene and Cleanliness
- Activity Planning
- Meal Preparation
- Observation and Assessment
- Housekeeping abilities
- Behavior management techniques
- Personal Hygiene Assistance
- Recordkeeping requirements
- Infection Control Policies
- Problem-Solving
- Time Management
- Multitasking Abilities
- Coordination and Teamwork
- Decision-Making
- Conflict Resolution
- Routine Vitals
- Wound Care
- Traceostomy Cleaning, suctioning and changing
- Routine, Stat and Timed Draws
- Charting
- Scheduling
- Immunizations
- Oncology Draws
- Geriatrics Draws
- Trained in the use of specialized equipment
Timeline
Child Care Provider
Fresno Family and Children Services(CPS)
08.2023 - 12.2023
Home Health Aide
IHSS Public Authority
02.2022 - 05.2023
Sales Representative Manager
Courtland Thrift Store
06.2009 - 10.2009
Home Health Caregiver
Vanslake and Vanslake
06.2005 - 12.2005
QA Lab Technician
Minute Maid
03.2001 - 12.2001
Phlebotome Technician
Saint Agnes Medical Center
10.1998 - 06.2000
Undergrad - PreReq's For The RN Program
Kalamazoo Community College
Associate Of Science - Clinical And Administrative Medical Assisting
SJVC