Michelle P. Wharton
Kenner,LA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
LeBlanc & Associates CPA's, LLC
07.2003 - 04.2024
- Responsible for processing, distributing and e-filing all client tax returns once completed by CPA.
- Obtained all year-end audit confirmations which included bank account balances, debt balances, and capital contributions.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Managed high volumes of emails, ensuring timely responses and accurate information dissemination.
- Built and maintained excellent customer relationships through prompt responses to client inquiries, addressing concerns effectively, and going above and beyond to accommodate all requests.
- Ensured accurate tracking and record-keeping with diligent data entry and database management for client information.
- Monitored deadlines closely and submitted required documentation punctually.
- Assisted coworkers and staff members with tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Volunteered to help with special projects of varying degrees of complexity. Tasked with creating two different company logos.
Branch Operations Coordinator
IKON Office Solutions
04.1997 - 04.2003
- Assisted a sales, service and management team of approximately 30 employees.
- Responsible for data entry, staging orders, filing, processing credit applications, scheduling deliveries, inventory control, accounts receivables, service dispatch and supply sales.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
Education
Associate of Business Administration -
Phillips Junior College
Harahan, LA05.1992
Bonnabel Magnet Academy High School
Kenner, LA05.1987
Skills
Administrative Support
Customer Service
Prioritization
Data Entry
Microsoft Outlook
Microsoft Excel
Microsoft Word
Strong Problem Solver
Time Management
File Organization
Customer and client relations
Documentation and Recordkeeping
Deadline-oriented
Data organization
Professional and mature
Meticulous attention to detail
Multi-line phone proficiency
Timeline
Administrative Assistant
LeBlanc & Associates CPA's, LLC
07.2003 - 04.2024
Branch Operations Coordinator
IKON Office Solutions
04.1997 - 04.2003
Associate of Business Administration -
Phillips Junior College
Bonnabel Magnet Academy High School
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