Michelle Perry Williams
Beech Island,SC
Summary
A seasoned professional with a robust background in office administration and customer service, notably at Aiken County Government. Excelled in managing office supply inventory and fostering guest relations, demonstrating exceptional leadership and verbal communication skills. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging expertise in Microsoft Office and multi-line phone systems.
Overview
30
30
years of professional experience
Work History
Clerk of the Court
New Ellenton Municipal Court
New Ellenton, S C
02.2006 - Current
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Compiled statistical data related to cases heard in the court.
- Prepared lists of overdue accounts, license suspensions and issuances.
- Monitored court proceedings to maintain order and record minutes.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Examined legal documents and assured adherence to laws and court procedures.
- Prepared dockets for hearings, meetings, conferences and other events held by the court.
- Drafted orders summarizing findings from judicial proceedings.
- Facilitated communication between the court and involved parties for case updates.
- Created case files for each hearing held in the court.
- Ensured all court fees and fines were collected and properly recorded.
- Utilized court management software to track cases and generate reports.
- Processed legal filings and fees, ensuring compliance with court procedures.
- Assisted in the preparation of legal documents, including subpoenas and warrants.
- Managed jury selection and service processes, including juror notifications.
- Responded to inquiries from attorneys, law enforcement, and the public.
Office Administrator
Aiken County Government
Aiken, S C
10.1995 - Current
- Interacted professionally with law enforcement, attorneys, families, and inside personnel, answering questions and responding to phone and email inquiries.
- Managed budgets for travel, training, and other expenses.
- Ordered office supplies when necessary, following approval from the management team.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed checks on a timely basis, according to established procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Organized and maintained filing systems, including electronic databases and records.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Created memos, letters and other documents, fostering internal and external communication.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Maintained defendants' confidence and protected operations by keeping information confidential.
- Coordinated and managed daily administrative operations of the office.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
Front Desk Clerk
TownePlace Suites by Marriott
Aiken, S C
04.2014 - 12.2025
- Greeted guests in a professional and friendly manner.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Responded to inquiries and room requests made online, by phone, and via email.
- Managed cash drawer according to established accounting guidelines.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Maintained daily records of room availability and rates.
- Assisted with room reservations, changes and cancellations.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Posted incidental charges to ledgers, manually or by using computers.
- Processed payments from customers for room charges and incidentals.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Arranged tours, taxis or restaurant reservations for customers.
- Ensured that all safety protocols were followed at the front desk area.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Input customer data into reservation systems and updated to reflect room changes.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Facilitated successful front desk operations for high-volume hotel.
Front Desk Clerk
Fairfield By Marriott
Aiken, S C
06.2005 - 04.2014
- Handled payment processing and provided customers with receipts and proper bills and change.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Scheduled wake-up calls for guests who requested them.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Transmitted and received messages using telephones or telephone switchboards.
- Updated computer system with current guest information.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Kept records of room availability and guest accounts, manually or using computers.
Education
Some College (No Degree) - Business Administration and Management
Strayer University
AugustaSkills
- Scheduling
- Telephone reception
- Mail handling
- Bookkeeping
- Managing office supply inventory
- Staff management
- Calendar management
- Time management
- Customer engagement
- Hospitality and accommodation
- Document management
- Maintaining accounting ledger
- Supply inventory
- File maintenance
- Leadership and supervision
- Scheduling appointments
- Office management
- Verbal communication
- Office supply management
- Inbound phone call handling
- Office administration
- Guest relations
- Hotel services and hospitality
- Reservation management
- Microsoft office
- Room booking
- Recommending attractions and amenities
- Property management systems
- Customer service
- Multi-line phone systems
Timeline
Front Desk Clerk
TownePlace Suites by Marriott
04.2014 - 12.2025
Clerk of the Court
New Ellenton Municipal Court
02.2006 - Current
Front Desk Clerk
Fairfield By Marriott
06.2005 - 04.2014
Office Administrator
Aiken County Government
10.1995 - Current
Some College (No Degree) - Business Administration and Management
Strayer University
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