MS Office
Michelle R. Keller
Business Manager
Statesboro,Georgia
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Merchandiser
Survey Merchandiser
Statesboro, GA
02.2017 - Current
- Increased revenue by following corporate planograms and implementing them in stores.
- Maximise customer interest and sales levels by displaying products appropriately.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Merchandiser
Premium Retail
Rincon, GA
12.2019 - 09.2021
- Worked with store representatives to develop a thriving environment for customers.
- Handled complex project management concerns in a productive and independent manner.
- Increased revenue by following corporate planograms and implementing them in stores.
- Managed store resets in a timely manner.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Business Manager
Thoroughbred Communications
Savannah, GA
12.2016 - 03.2018
- Organized financial data and completed reports detailing key metrics.
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Streamlined the hiring process and training of new employees.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Loan Processor/Store Manager
Cash Now.com
Savannah, GA
06.2013 - 01.2015
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Performed initial client assessment and analysis to start research process.
- Entered details such as payments, account information and call logs into the computer system.
- Set up and completed loan submission packages.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
National Sales Coordinator
Lin Media
Savannah, Georgia
08.2007 - 04.2013
- Responded to customer requests via telephone and email.
- Worked directly with National Sales Representatives to achieve higher sales and customer satisfaction.
- Surpassed growth targets and revenue projections by coordinating and planning commercial sales initiatives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Traffic Manager
Clear Channel Radio
Savannah, GA
03.2003 - 05.2007
- Consulted with buying personnel to determine projected demand for products and services
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services
- Drafted post-event evaluations, compiled results and recommended changes for future events
- Compared agency and vendor marketing expenses against established budgets.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Education
High School Diploma -
Robert W. Groves High School
Savannah, GA 08.1997 - 06.2001
Skills
Vendor relations
Forecasting skills
Operational leadership
Budgeting
Employee management
Financial Management
Negotiation
Business administration
Contract Management
Attention to Detail
Legal compliance
Information Verification
Account Reconciliation
Accounts payable specialist
Software
Salesforce
G-Suite
Canva
Okta
Slack
Google Workspace
AutoCad
Skype
Zoom
Timeline
Merchandiser
Premium Retail
12.2019 - 09.2021
Merchandiser
Survey Merchandiser
02.2017 - Current
Business Manager
Thoroughbred Communications
12.2016 - 03.2018
Loan Processor/Store Manager
Cash Now.com
06.2013 - 01.2015
National Sales Coordinator
Lin Media
08.2007 - 04.2013
Traffic Manager
Clear Channel Radio
03.2003 - 05.2007
High School Diploma -
Robert W. Groves High School
08.1997 - 06.2001