MS Office
Michelle R. Keller
Business Manager
Statesboro,Georgia
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Merchandiser
Survey Merchandiser
Statesboro, GA
02.2017 - Current
- Increased revenue by following corporate planograms and implementing them in stores.
- Maximise customer interest and sales levels by displaying products appropriately.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Merchandiser
Premium Retail
Rincon, GA
12.2019 - 09.2021
- Worked with store representatives to develop a thriving environment for customers.
- Handled complex project management concerns in a productive and independent manner.
- Increased revenue by following corporate planograms and implementing them in stores.
- Managed store resets in a timely manner.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Business Manager
Thoroughbred Communications
Savannah, GA
12.2016 - 03.2018
- Organized financial data and completed reports detailing key metrics.
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Streamlined the hiring process and training of new employees.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Loan Processor/Store Manager
Cash Now.com
Savannah, GA
06.2013 - 01.2015
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Performed initial client assessment and analysis to start research process.
- Entered details such as payments, account information and call logs into the computer system.
- Set up and completed loan submission packages.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
National Sales Coordinator
Lin Media
Savannah, Georgia
08.2007 - 04.2013
- Responded to customer requests via telephone and email.
- Worked directly with National Sales Representatives to achieve higher sales and customer satisfaction.
- Surpassed growth targets and revenue projections by coordinating and planning commercial sales initiatives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Traffic Manager
Clear Channel Radio
Savannah, GA
03.2003 - 05.2007
- Consulted with buying personnel to determine projected demand for products and services
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services
- Drafted post-event evaluations, compiled results and recommended changes for future events
- Compared agency and vendor marketing expenses against established budgets.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Education
High School Diploma -
Robert W. Groves High School
Savannah, GA 08.1997 - 06.2001
Skills
Vendor relations
Software
Salesforce
G-Suite
Canva
Okta
Slack
Google Workspace
AutoCad
Skype
Zoom
Timeline
Merchandiser
Premium Retail
12.2019 - 09.2021
Merchandiser
Survey Merchandiser
02.2017 - Current
Business Manager
Thoroughbred Communications
12.2016 - 03.2018
Loan Processor/Store Manager
Cash Now.com
06.2013 - 01.2015
National Sales Coordinator
Lin Media
08.2007 - 04.2013
Traffic Manager
Clear Channel Radio
03.2003 - 05.2007
High School Diploma -
Robert W. Groves High School
08.1997 - 06.2001
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