Michelle Pohl
Portland
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Sales Manager
Highland River DBA Ashley Furniture
10.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Store Manager
Maurices
04.2022 - 10.2024
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Manager
Maurices
12.2019 - 04.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Generated repeat business by developing and maintaining strong team of 10 employees devoted to customer service.
- Performed nightly store and team performance audits.
- Grew company sales 15% by devising strategic promotional plans capitalizing on changing market conditions during pandemic.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with monthly sales plans.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Resolved customer service issues promptly.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Reduced shrinkage 1.3% by closely monitoring inventory and security procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Assistant Manager
DSW Designer Shoe Warehouse
08.2013 - 12.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Analyzed and interpreted store trends to facilitate planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Product Manager
Victoria Secret
08.2007 - 08.2013
- Managed specific categories to create action plans to achieve goals.
- Executed new merchandise receipts and placements on sales floor.
- Recruited and Hire Core and Flex associates to drive performance.
- Conducted brand education meetings to provide new selling modules to support growing brand.
Assistant Store Manager
Aeropostal
06.2006 - 08.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached 6 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff of 6, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
High School Diploma -
Eaton Rapids Senior High School
Eaton Rapids, MI06.1986
Basic Business Classes
Lansing Community College
Lansing, MISkills
- Team Leadership
- Customer Service Management
- Goal Setting
- Employee Motivation
- Verbal and Written Communication
- Focus and Follow-Through
- Recruitment and Hiring
- Sales Tracking
- Records Organization and Management
- Staff Scheduling
- Performance Assessment
- Decision Making
Timeline
Sales Manager
Highland River DBA Ashley Furniture
10.2023 - Current
Store Manager
Maurices
04.2022 - 10.2024
Store Manager
Maurices
12.2019 - 04.2022
Assistant Manager
DSW Designer Shoe Warehouse
08.2013 - 12.2019
Product Manager
Victoria Secret
08.2007 - 08.2013
Assistant Store Manager
Aeropostal
06.2006 - 08.2007
High School Diploma -
Eaton Rapids Senior High School
Basic Business Classes
Lansing Community College
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