Michelle Pohl
Portland
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Sales Manager
Highland River DBA Ashley Furniture
Grand Rapids, MI
10.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Store Manager
Maurices
04.2022 - 10.2024
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Manager
Maurices
12.2019 - 04.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Generated repeat business by developing and maintaining strong team of 10 employees devoted to customer service.
- Performed nightly store and team performance audits.
- Grew company sales 15% by devising strategic promotional plans capitalizing on changing market conditions during pandemic.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with monthly sales plans.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Resolved customer service issues promptly.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Reduced shrinkage 1.3% by closely monitoring inventory and security procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Assistant Manager
DSW Designer Shoe Warehouse
08.2013 - 12.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Analyzed and interpreted store trends to facilitate planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Product Manager
Victoria Secret
08.2007 - 08.2013
- Managed specific categories to create action plans to achieve goals.
- Executed new merchandise receipts and placements on sales floor.
- Recruited and Hire Core and Flex associates to drive performance.
- Conducted brand education meetings to provide new selling modules to support growing brand.
Assistant Store Manager
Aeropostal
06.2006 - 08.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached 6 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff of 6, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
High School Diploma -
Eaton Rapids Senior High School
Eaton Rapids, MI06.1986
Basic Business Classes
Lansing Community College
Lansing, MISkills
- Team Leadership
- Customer Service Management
- Goal Setting
- Employee Motivation
- Verbal and Written Communication
- Focus and Follow-Through
- Recruitment and Hiring
- Sales Tracking
- Records Organization and Management
- Staff Scheduling
- Performance Assessment
- Decision Making
Timeline
Sales Manager
Highland River DBA Ashley Furniture
10.2023 - Current
Store Manager
Maurices
04.2022 - 10.2024
Store Manager
Maurices
12.2019 - 04.2022
Assistant Manager
DSW Designer Shoe Warehouse
08.2013 - 12.2019
Product Manager
Victoria Secret
08.2007 - 08.2013
Assistant Store Manager
Aeropostal
06.2006 - 08.2007
High School Diploma -
Eaton Rapids Senior High School
Basic Business Classes
Lansing Community College