Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Michelle R. Thomas

Michelle R. Thomas

Memphis,TN

Summary

Dear Hiring Manager : I believe that my experience and employment background is appropriate for the advertised position. I have 3 years of clean room expertise along with 10+ years of hands on experience in Customer Service & Distribution. Including resolving complaints. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard obligation. You will find I'm detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I have excellent communication skills both oral and written. Enclosed is a copy of my resume, which more fully details my qualifications for the position look forward to discussing with you.

how I may be an asset to your company.

Overview

13
13
years of professional experience

Work History

Front Desk Manager

Hyatt Place Germantown
Memphis, IN
01.2019 - Current
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.

Quality Control Technician

Rockwood
Byhalia, MS
07.2018 - 10.2021
  • Performed thorough inspections of incoming materials and outgoing products.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Assessed products or services to evaluate conformance with quality standards.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process of panels

Quality Assurance Specialist

Pharmedium
Memphis, TN
01.2017 - 02.2020
  • Monitored product standards and quality-control programs. While maintaining the SOP in the clean room
  • Addressed non-conformance issues, pausing production to correct errors.
  • Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and maintenance to maintain production workflows and achieve production output benchmarks.
  • Recorded and organized test data for report generation and analysis.
  • Before starting any procedure in the clean room all supplies equipment floors walls must be sanitized. Accordindifro SOP

Quality Control Inspector

Block Drugs
Memphis, TN
03.2016 - 06.2018
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Located and investigated production concerns and helped management implement corrective actions.
  • Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements
  • Udiagnostic procedure

Education

High School Diploma -

Northside High
Memphis, IN
05.1987

Skills

  • Data Entry
  • Excellent Communication
  • Training and Development
  • First Aid/CPR
  • PPE Compliance
  • Google Workspace
  • Organization and Time Management
  • Good Telephone Etiquette
  • Decision-Making
  • Multitasking Abilities

Timeline

Front Desk Manager

Hyatt Place Germantown
01.2019 - Current

Quality Control Technician

Rockwood
07.2018 - 10.2021

Quality Assurance Specialist

Pharmedium
01.2017 - 02.2020

Quality Control Inspector

Block Drugs
03.2016 - 06.2018

High School Diploma -

Northside High

Similar Profiles

CREATE PROFILE
Michelle R. Thomas