Michelle "Renee" Clendenin
Renick,WV
Summary
Results-focused comptroller with broad experience in accounting operations, payroll processing, and financial document review. Known for strong attention to detail and clear communication with senior management and external auditors. Committed to improving fiscal accuracy and operational accountability.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Comptroller
State of WV Division of Highways
Lewisburg, WV
06.2019 - Current
- Conducted detailed financial analysis and review to maintain accuracy and compliance of financial data.
- Oversaw budget execution, providing strategic guidance to enhance resource allocation and informed spending decisions.
- Prepared budget documents and monitored highway division expenditures.
- Coordinated payroll processing and timekeeping records for agency staff.
- Supported audits by gathering reports and source documents for reviewers.
- Developed internal controls to safeguard public funds and ensure accountability within financial operations.
- Supervised accounting staff and guided daily fiscal operations.
- Reviewed financial documents, ensuring accuracy of invoices and purchase orders to maintain compliance and financial integrity.
- Participated in meetings with senior management team to discuss current financial status of the organization.
- Provided training to staff members on proper accounting practices.
Service Manager
Harvest Equipment
Lewisburg, West Virginia
03.2015 - 06.2019
- Managed service operations for Harvest Equipment dealership repair department, driving adherence to service standards.
- Oversaw daily service operations to ensure efficiency and customer satisfaction.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Coordinated service schedules and resources to optimize workflow and productivity.
- Coordinated technician schedules to optimize response times for customer requests. across equipment maintenance and emergency repair requests.
- Coordinated parts needs with inventory staff and vendor suppliers.
- Provided customers with repair updates, estimates, and service scheduling to improve communication and satisfaction.
- Monitored warranty claims, service records, and customer issue resolution.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Checked customer billing for discrepancies to ensure correct invoicing. statements for accuracy prior to release.
Operations Support Associate
First National Bank
Ronceverte, West Virginia
03.2012 - 03.2015
- Supported First National Bank branch operations with daily transaction processing
- Reviewed account maintenance requests for accuracy and completeness
- Processed loan document files following bank compliance procedures
- Researched customer account discrepancies using banking systems
- Assisted branch staff with deposit, withdrawal, and transfer tasks
- Prepared routine reports for operations support and audit review
- Responded to customer service inquiries with clear banking information
- Performed quality assurance checks on documents prior to submission.
- Provided customer service and technical support to customers in a professional manner.
- Compiled detailed reports for management review, customer communications and financial statements.
- Maintained positive working relationship with fellow staff and management.
- Managed incoming calls efficiently at the branch and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Participated in credit and collections activities.
Office Manager
Dr. Richard Marshall DDS
Ronceverte, West Virginia
05.2008 - 01.2012
- Streamlined daily operations across Dr. Richard Marshall DDS dental office.
- Improved patient scheduling and provider calendar coordination.
- Improved coordination between patients, staff, and dental team.
- Strengthened front desk workflow through staff supervision and routine support.
- Supported smooth front desk service through visitor greeting, question handling, and proper routing.
- Resolved billing questions and supported patient account communication.
- Supported accurate insurance processing through coverage verification and form handling.
- Updated patient records regularly to reflect accurate information. and office files well maintained.
- Maintained supply availability through ordering and inventory tracking.
- Supported accurate financial records through invoice and payment tracking.
- Kept office spending on track through budget management for inventory, postage, and vendor services.
- Maintained accurate bookkeeping through bank reconciliations and journal entries.
- Supported staffing coverage through schedule organization and task delegation.
- Reduced overdue account issues through prompt client follow-up on past-due balances.
- Improved accounts processing through daily invoice coding and data entry in in-house accounting software.
Business Coordinator
Dr Joseph G Vaughan DDS
Fairlea , WV
04.2006 - 05.2008
- Coordinated insurance claims, benefits verification, and billing support for patients.
- Processed patient payments, invoices, and account information with accuracy.
- Managed patient scheduling and front office communications for dental practice operations.
- Communicated treatment plans and office procedures with patients and clinical staff.
- Maintained confidential patient records and updated appointment documentation.
- Organized files and ensured accuracy of information contained therein.
- Processed invoices for payment according to established procedures and regulations.
Senior Member Services Representative
Associated Credit Union of Georgia
Norcross, Georgia
06.2004 - 03.2006
- Assisted members with deposits, withdrawals, transfers, and account inquiries at credit union branch.
- Opened new member accounts and explained savings, checking, and certificate options.
- Resolved member concerns with clear communication and professional service.
- Educated members on online banking, debit cards, and account access services.
- Updated member records, account profiles, and contact information in core banking systems.
- Processed loan payments, cashier's checks, and daily cash drawer balances.
- Supported branch operations by cross-selling products and assisting team members.
- Coordinated with other departments to ensure prompt resolution of member inquiries or complaints.
Member Service Representative
Navy Federal Credit Union
Hagatna, Guam
06.2002 - 04.2004
- Assisted Navy Federal members with account questions and transaction requests.
- Processed deposits, withdrawals, transfers, and payment postings.
- Resolved checking, savings, and certificate account issues.
- Guided members through loan, credit card, and payment inquiries.
- Verified member identity and protected confidential financial information.
- Explained Navy Federal products, services, and online banking access.
- Documented member requests and updated account records accurately.
- Supported branch service standards and coordinated with internal departments.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Monitored compliance with organizational security protocols when interacting with members.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Adhered to all applicable policies, procedures, regulations, and laws.
Teller Work Leader
Wachovia Bank NA
Williamsburg, Virginia
03.1997 - 04.2002
- Processed customer deposits, withdrawals, and payments at Wachovia Bank NA teller windows.
- Verified checks, cash, and identification following Wachovia Bank NA banking procedures.
- Balanced cash drawer and reconciled transaction records each shift.
- Opened and closed teller stations, securing cash supplies and documents.
- Assisted customers with account questions, transfers, and service requests.
- Identified suspicious transactions and reported concerns to branch management.
- Maintained friendly service while handling high-volume customer traffic.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Educated employees on banking procedures on cash drawer operation.
- Transmitted orders to supply cash to meet daily needs.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Led Wachovia Bank NA cash handling and daily branch workflow.
- Instructed staff on customer service standards on Wachovia Bank NA service standards and procedures.
- Monitored teller accuracy and balanced branch transaction records.
- Assigned front-line tasks across Wachovia Bank NA branch operations.
- Resolved customer issues following Wachovia Bank NA banking policies.
- Coordinated vault access, deposits, and branch supply requests.
- Trained new employees on company policies, procedures, and job duties.
Education
High School Diploma -
Nicholas County High School
Summersville, WV05-1995
Skills
- Financial analysis
- Budget execution
- Budget preparation
- Budget development
- Expense management
- Expense monitoring
- Cash flow management
- Financial reporting
- Financial controls
- Internal controls
- Payroll processing
- Payroll oversight
- Audit coordination
- Auditing procedures
- Statement reconciliation
- Statement review
- AP/AR invoicing
- Month-end closing
- Fixed asset management
- Procurement management
- Financial document review
- Team leadership
- Staff supervision
- Staff management
- Team management
- Payment reconciliation
Certification
- AASHTO Management Institute Certified
Timeline
Comptroller
State of WV Division of Highways
06.2019 - Current
Service Manager
Harvest Equipment
03.2015 - 06.2019
Operations Support Associate
First National Bank
03.2012 - 03.2015
Office Manager
Dr. Richard Marshall DDS
05.2008 - 01.2012
Business Coordinator
Dr Joseph G Vaughan DDS
04.2006 - 05.2008
Senior Member Services Representative
Associated Credit Union of Georgia
06.2004 - 03.2006
Member Service Representative
Navy Federal Credit Union
06.2002 - 04.2004
Teller Work Leader
Wachovia Bank NA
03.1997 - 04.2002
High School Diploma -
Nicholas County High School