Michelle Rhudick
Sanbornville,NH
Summary
Accomplished Executive Director at PV Kent & Associates, leveraging expertise in operations management and conflict resolution to enhance business development. Successfully led teams to resolve 95% of claim denials, ensuring hospital payments. Proficient in project management and communication, driving strategic initiatives and fostering collaborative environments for optimal results.
Overview
41
41
years of professional experience
Work History
Executive Director of Business Development
PV Kent & Associates
Danvers, MA
04.1988 - 06.2025
- Directed comprehensive operations management as the Executive Director. The firm facilitates claims processing and denial management for hospitals and healthcare providers by contesting state, federal, and commercial carriers. Served as advocacy extension for hospital by facilitating patient navigation through Massachusetts Medicaid application process and other publicly assisted programs. Collaborated to deliver guidance and support for Human Resource, Financial, and Legal daily operations. Served as an escalation advocate for our staff when they were unable to resolve a denial. Assumed direct responsibility for our team to escalate claim appeals until denial concluded, most often resulting in hospital payment.
Collections Representative
Hayt Hayt and Landau Law Office
Danvers, MA
06.1984 - 04.1988
- Managed collection calls to recover overdue payments from clients.
- Assisted clients in understanding payment options and legal implications.
- Documented communication with clients in case management system.
- Reviewed account information to verify accuracy before contacting clients.
- Educated clients about their rights and obligations under state law.
- Maintained up-to-date knowledge of relevant laws affecting collections practices.
- Resolved disputes by mediating between clients and the law office effectively.
- Advised debtors on payment options and set up payment plans.
- Contacted customers to discuss and resolve past due accounts.
- Followed up on promises made by customers regarding payments or settlements.
- Handled irate customers smoothly to achieve performance targets.
Education
Some College (No Degree) - Business Management
Northern Essex Community College
Haverhill, MASkills
- Project management
- Data analysis
- Customer service
- Conflict resolution
- Financial reporting
- Team collaboration
- Business development
- Communication skills
- Team leadership, training, and development
- Time management
- Negotiation
- Operations management
- Attention to detail
- Multitasking capacity
- Effective communication
- Policies and procedures
- Leadership and people development
Affiliations
- Active member of Massachusetts Association of Patient Management (MAPAM), and Healthcare Financial Management Association.
Accomplishments
- Northern Essex Community College Alpha Beta Gamma Honor Society Certification.
Timeline
Executive Director of Business Development
PV Kent & Associates
04.1988 - 06.2025
Collections Representative
Hayt Hayt and Landau Law Office
06.1984 - 04.1988
Some College (No Degree) - Business Management
Northern Essex Community College
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