Summary
Overview
Work History
Education
Skills
Certification
Food Handlers License
Timeline
Generic
Michelle S  Dennis

Michelle S Dennis

Chicago,IL

Summary

Seeking a fulfilling position that offers growth opportunities and also utilize my leadership skills and experience while making a significant contribution to the success of the employer.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Line Supervisor

CBM Premier
09.2022 - 03.2023
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Placed orders to restock items before supplies ran out.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Collaborated with staff members to create large meals for inmates and staff.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Ordered and received products and supplies to stock kitchen areas.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared average of 900 meal orders for each division inside the cook county jail.
  • Maintained smooth and timely operations in preparation and delivery of meals for inmates and staff.
  • Prepared over 900 inmate meals daily, consistently collaborating with kitchen and FOH staff to maintain service flow.
  • Prepared food items such as meats, poultry etc.

Lead Receiver

Quiet Logistics
07.2022 - 02.2023
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Recorded regular progress and issues with products.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Sorted and delivered materials to different work areas and staff.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Amazon Courier

Amazon
05.2021 - 07.2022
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Created plans and communicated deadlines to complete projects on time.
  • Increased customer satisfaction by resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Assembly Line Worker

Taylor Farms
10.2021 - 01.2022
  • Calibrated equipment to maintain optimal performance.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled and transported items to support assembly operations.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Followed outlined specifications to implement assembly plans.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.

Deli Manager

Jewels Osco
02.2019 - 08.2021
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Controlled food costs and managed inventory.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production and plating for quality control.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Inventoried food products and associated materials on weekly basis.
  • Developed special promotions to increase revenues.
  • Limited portion sizes and used garnishes to control food costs.
  • Orchestrated positive customer experiences by overseeing every area of the store and overnight operations.

Concession Stand Manager

Solider Fields Stadium
12.2017 - 12.2018
  • Manufacturers Plastic Cup Disturber of All Name Brand Companies
  • Selling coffee and coffee grinding and brewing equipment accessories
  • Able to prepare beverages quickly, while maintaining a high level of quality
  • Learned How To Grind coffee beans
  • Cleaned work areas, coffee machines, and equipment.
  • Completed daily orders with expert picking and packing of shipments.
  • Performed routine preventive maintenance, adjustments and lubrication on equipment and production tools to maintain proper operation.
  • Received new stock and input values into computer system.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Stand Leader (Manager)

Solider Field
05.2016 - 11.2017
  • Assigned employees to functional area
  • Managed all customer traffic and cash register operations
  • Answered customer queries and completed required paperwork
  • Maintained clean and neat concession stands workspace
  • Maintained and updated all daily task and inventory reports
  • Ensured regular stocking of all supplies and food materials.
  • Maintained clean, organized workspace according to operational standards.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Consistently provided friendly service to promote better customer engagement.
  • Handled cash and processed payments, sorting bills and maintaining records of transactions.
  • Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
  • Served snacks requiring specific care, refrigeration and preparation upon purchase.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Developed solutions for observed deficiencies, garnering widespread customer appreciation.
  • Corrected order issues, provided refunds and replaced items.
  • Responded to customer complaints to help resolve issues.
  • Adhered to alcohol service policies and procedures.
  • Supported team members with various needs depending on customer influx and demand.
  • Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
  • Accurately operated cash register to process customer payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Prepared salads, soups and sandwiches for customers.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Coffee Maker

Elite Staffing, Pactiv, Factory
02.2016 - 11.2016
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Promoted additional items with beverages, increasing store sales.
  • Updated specials board display to boost sales.
  • Prioritized drink requests while managing interruptions.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Prepared eye-catching, creative latte art to please customers.

Editor and Associate Publisher

McCormick Place
02.2014 - 03.2016
  • Answered questions regarding the store and its merchandise
  • Greeted customers and ascertained customers\' needs
  • Developed positive customer relationships through friendly greetings and excellent service
  • Understood and adhered to content best practices and product specifications
  • Responded constructively to direction and feedback, both positive and negative
  • Maintained working knowledge of marketing and SEO strategies.
  • Planned marketing campaigns and promotional events.
  • Built relationships with distributors and media professionals.
  • Organized photo libraries by product codes to allow for quicker search results.
  • Converted various types of files for printing or for Internet using computer software.
  • Established project archive management system, enabling staff to locate resources directly and with ease.

Sales Associate

Constellation Energy
09.2013 - 01.2014
  • Sought out new clients and developed clientele by networking to find new customers and generated lists of prospective clients
  • Selected company that offered type of coverage requested by client to underwrite policy
  • Wrote, negotiated and finalized sales contracts
  • Compiled general ledger entries on a short schedule with nearly 100%accuracy
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Processed product returns and assisted customers with other selections.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cashier/Stock

Tops and Bottoms
08.2011 - 01.2013
  • Received cash, checks and completed credit-card transactions from
  • Compared totals on cash register with amount of currency in register to verify balances
  • Organized racks and shelves to maintain the visual appeal of the store
  • Verified that all customers received receipts for purchases
  • Developed positive customer relationships through friendly greetings and excellent service
  • Maintained records related to sales
  • Greeted customers and ascertained customers\' needs
  • Answered questions regarding the store and its merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reviewed new promotions and monitored price changes.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on sales software system operation.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Created price tags and merchandise signs.
  • Collected and authorized payments of guests.
  • Addressed customer needs and made product recommendations to increase sales.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked flexible schedule and extra shifts to meet business needs.

Health Care Aide

Sunad Homecare
01.2010 - 03.2011
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Maintained clean, safe and well-organized patient environment.
  • Adhered to all resident lifting and safe lifting instructions and rules.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Developed rapport to create safe and trusting environment for care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed dusting, washing dishes, laundry and vacuuming for patients.
  • Kept accurate records of patients' care, condition and progress.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Education

Phlebotomy

Phalanx Family Services
Chicago, IL
11.2023

GED -

Malcolm X
Chicago, IL
03.2014

High School Diploma - undefined

Marshall Metro High School, Central States 3948 W 26th St
2012

Skills

  • Sales trends
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Management
  • Customer Service
  • Health Aid
  • Route planning
  • Returns pickup
  • Package pickup and delivery
  • Handheld scanning devices
  • Sorting

Certification

  • PCHM - Personal Care Homemaker
  • PCA - Personal Care Aide

Food Handlers License

I Received my food handlers permit because ive had lots of different jobs in the food industry,

so i wanted knowledge about food and also being healthy while working in the food industry.

Timeline

Line Supervisor

CBM Premier
09.2022 - 03.2023

Lead Receiver

Quiet Logistics
07.2022 - 02.2023

Assembly Line Worker

Taylor Farms
10.2021 - 01.2022

Amazon Courier

Amazon
05.2021 - 07.2022

Deli Manager

Jewels Osco
02.2019 - 08.2021

Concession Stand Manager

Solider Fields Stadium
12.2017 - 12.2018

Stand Leader (Manager)

Solider Field
05.2016 - 11.2017

Coffee Maker

Elite Staffing, Pactiv, Factory
02.2016 - 11.2016

Editor and Associate Publisher

McCormick Place
02.2014 - 03.2016

Sales Associate

Constellation Energy
09.2013 - 01.2014

Cashier/Stock

Tops and Bottoms
08.2011 - 01.2013

Health Care Aide

Sunad Homecare
01.2010 - 03.2011

Phlebotomy

Phalanx Family Services

GED -

Malcolm X

High School Diploma - undefined

Marshall Metro High School, Central States 3948 W 26th St
  • PCHM - Personal Care Homemaker
  • PCA - Personal Care Aide
Michelle S Dennis