Michelle S Dennis
Chicago,IL
Summary
Seeking a fulfilling position that offers growth opportunities and also utilize my leadership skills and experience while making a significant contribution to the success of the employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Line Supervisor
CBM Premier
09.2022 - 03.2023
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Collaborated with staff members to create large meals for inmates and staff.
- Developed recipes, portion specifications, and standard preparation procedures for all dishes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Ordered and received products and supplies to stock kitchen areas.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared average of 900 meal orders for each division inside the cook county jail.
- Maintained smooth and timely operations in preparation and delivery of meals for inmates and staff.
- Prepared over 900 inmate meals daily, consistently collaborating with kitchen and FOH staff to maintain service flow.
- Prepared food items such as meats, poultry etc.
Lead Receiver
Quiet Logistics
07.2022 - 02.2023
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Worked with inventory managers and unloaders to plan deliveries.
- Recorded regular progress and issues with products.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Amazon Courier
Amazon
05.2021 - 07.2022
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked overnight shifts during peak periods to meet coverage needs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Assembly Line Worker
Taylor Farms
10.2021 - 01.2022
- Calibrated equipment to maintain optimal performance.
- Completed durable assemblies and subassemblies with hand and power tools.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled and transported items to support assembly operations.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Followed outlined specifications to implement assembly plans.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
Deli Manager
Jewels Osco
02.2019 - 08.2021
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps and training staff on correct preparation.
- Controlled food costs and managed inventory.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production and plating for quality control.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Inventoried food products and associated materials on weekly basis.
- Developed special promotions to increase revenues.
- Limited portion sizes and used garnishes to control food costs.
- Orchestrated positive customer experiences by overseeing every area of the store and overnight operations.
Concession Stand Manager
Solider Fields Stadium
12.2017 - 12.2018
- Manufacturers Plastic Cup Disturber of All Name Brand Companies
- Selling coffee and coffee grinding and brewing equipment accessories
- Able to prepare beverages quickly, while maintaining a high level of quality
- Learned How To Grind coffee beans
- Cleaned work areas, coffee machines, and equipment.
- Completed daily orders with expert picking and packing of shipments.
- Performed routine preventive maintenance, adjustments and lubrication on equipment and production tools to maintain proper operation.
- Received new stock and input values into computer system.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Stand Leader (Manager)
Solider Field
05.2016 - 11.2017
- Assigned employees to functional area
- Managed all customer traffic and cash register operations
- Answered customer queries and completed required paperwork
- Maintained clean and neat concession stands workspace
- Maintained and updated all daily task and inventory reports
- Ensured regular stocking of all supplies and food materials.
- Maintained clean, organized workspace according to operational standards.
- Monitored inventory and notified management of deficiencies or shortages.
- Consistently provided friendly service to promote better customer engagement.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Developed solutions for observed deficiencies, garnering widespread customer appreciation.
- Corrected order issues, provided refunds and replaced items.
- Responded to customer complaints to help resolve issues.
- Adhered to alcohol service policies and procedures.
- Supported team members with various needs depending on customer influx and demand.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Accurately operated cash register to process customer payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared salads, soups and sandwiches for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Coffee Maker
Elite Staffing, Pactiv, Factory
02.2016 - 11.2016
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Promoted additional items with beverages, increasing store sales.
- Updated specials board display to boost sales.
- Prioritized drink requests while managing interruptions.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Prepared eye-catching, creative latte art to please customers.
Editor and Associate Publisher
McCormick Place
02.2014 - 03.2016
- Answered questions regarding the store and its merchandise
- Greeted customers and ascertained customers\' needs
- Developed positive customer relationships through friendly greetings and excellent service
- Understood and adhered to content best practices and product specifications
- Responded constructively to direction and feedback, both positive and negative
- Maintained working knowledge of marketing and SEO strategies.
- Planned marketing campaigns and promotional events.
- Built relationships with distributors and media professionals.
- Organized photo libraries by product codes to allow for quicker search results.
- Converted various types of files for printing or for Internet using computer software.
- Established project archive management system, enabling staff to locate resources directly and with ease.
Sales Associate
Constellation Energy
09.2013 - 01.2014
- Sought out new clients and developed clientele by networking to find new customers and generated lists of prospective clients
- Selected company that offered type of coverage requested by client to underwrite policy
- Wrote, negotiated and finalized sales contracts
- Compiled general ledger entries on a short schedule with nearly 100%accuracy
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier/Stock
Tops and Bottoms
08.2011 - 01.2013
- Received cash, checks and completed credit-card transactions from
- Compared totals on cash register with amount of currency in register to verify balances
- Organized racks and shelves to maintain the visual appeal of the store
- Verified that all customers received receipts for purchases
- Developed positive customer relationships through friendly greetings and excellent service
- Maintained records related to sales
- Greeted customers and ascertained customers\' needs
- Answered questions regarding the store and its merchandise.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed new promotions and monitored price changes.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on sales software system operation.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Created price tags and merchandise signs.
- Collected and authorized payments of guests.
- Addressed customer needs and made product recommendations to increase sales.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
Health Care Aide
Sunad Homecare
01.2010 - 03.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Maintained clean, safe and well-organized patient environment.
- Adhered to all resident lifting and safe lifting instructions and rules.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Developed rapport to create safe and trusting environment for care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed dusting, washing dishes, laundry and vacuuming for patients.
- Kept accurate records of patients' care, condition and progress.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Education
Phlebotomy
Phalanx Family Services
Chicago, IL11.2023
GED -
Malcolm X
Chicago, IL03.2014
High School Diploma - undefined
Marshall Metro High School, Central States 3948 W 26th St
2012
Skills
- Sales trends
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Management
- Customer Service
- Health Aid
- Route planning
- Returns pickup
- Package pickup and delivery
- Handheld scanning devices
- Sorting
Certification
- PCHM - Personal Care Homemaker
- PCA - Personal Care Aide
Food Handlers License
I Received my food handlers permit because ive had lots of different jobs in the food industry,
so i wanted knowledge about food and also being healthy while working in the food industry.
Timeline
Line Supervisor
CBM Premier
09.2022 - 03.2023
Lead Receiver
Quiet Logistics
07.2022 - 02.2023
Assembly Line Worker
Taylor Farms
10.2021 - 01.2022
Amazon Courier
Amazon
05.2021 - 07.2022
Deli Manager
Jewels Osco
02.2019 - 08.2021
Concession Stand Manager
Solider Fields Stadium
12.2017 - 12.2018
Stand Leader (Manager)
Solider Field
05.2016 - 11.2017
Coffee Maker
Elite Staffing, Pactiv, Factory
02.2016 - 11.2016
Editor and Associate Publisher
McCormick Place
02.2014 - 03.2016
Sales Associate
Constellation Energy
09.2013 - 01.2014
Cashier/Stock
Tops and Bottoms
08.2011 - 01.2013
Health Care Aide
Sunad Homecare
01.2010 - 03.2011
Phlebotomy
Phalanx Family Services
GED -
Malcolm X
High School Diploma - undefined
Marshall Metro High School, Central States 3948 W 26th St
- PCHM - Personal Care Homemaker
- PCA - Personal Care Aide
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