Seeking a fulfilling position that offers growth opportunities and also utilize my leadership skills and experience while making a significant contribution to the success of the employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Line Supervisor
CBM Premier
09.2022 - 03.2023
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Placed orders to restock items before supplies ran out.
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Collaborated with staff members to create large meals for inmates and staff.
Developed recipes, portion specifications, and standard preparation procedures for all dishes.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Ordered and received products and supplies to stock kitchen areas.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Prepared average of 900 meal orders for each division inside the cook county jail.
Maintained smooth and timely operations in preparation and delivery of meals for inmates and staff.
Prepared over 900 inmate meals daily, consistently collaborating with kitchen and FOH staff to maintain service flow.
Prepared food items such as meats, poultry etc.
Lead Receiver
Quiet Logistics
07.2022 - 02.2023
Unloaded pallets and deliveries and organized products in warehouse.
Double-checked cargo inventories and documentation for accuracy.
Compared shipping orders and invoices against contents received to verify accuracy.
Regularly reviewed invoices and double-checked orders.
Organized storage areas to optimize materials movements and minimize labor hours.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Worked with inventory managers and unloaders to plan deliveries.
Recorded regular progress and issues with products.
Maintained accurate computer records of materials weights, bill amounts and identified variances.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Moved shipment materials to and from designated areas using lift and hand trucks.
Sorted and delivered materials to different work areas and staff.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Amazon Courier
Amazon
05.2021 - 07.2022
Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Created plans and communicated deadlines to complete projects on time.
Increased customer satisfaction by resolving issues.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Completed rush deliveries on tight timetables to satisfy customer needs.
Worked overnight shifts during peak periods to meet coverage needs.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Assembly Line Worker
Taylor Farms
10.2021 - 01.2022
Calibrated equipment to maintain optimal performance.
Completed durable assemblies and subassemblies with hand and power tools.
Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
Assisted quality assurance by inspecting items and removing defective parts.
Boxed, labeled and transported items to support assembly operations.
Put hazardous materials in properly marked containers to avoid injuries or contamination.
Followed outlined specifications to implement assembly plans.
Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
Deli Manager
Jewels Osco
02.2019 - 08.2021
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Set and oversaw weekly and special event menu plans.
Created new recipes, outlined steps and training staff on correct preparation.
Controlled food costs and managed inventory.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Monitored food preparation, production and plating for quality control.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Inventoried food products and associated materials on weekly basis.
Developed special promotions to increase revenues.
Limited portion sizes and used garnishes to control food costs.
Orchestrated positive customer experiences by overseeing every area of the store and overnight operations.
Concession Stand Manager
Solider Fields Stadium
12.2017 - 12.2018
Manufacturers Plastic Cup Disturber of All Name Brand Companies
Selling coffee and coffee grinding and brewing equipment accessories
Able to prepare beverages quickly, while maintaining a high level of quality
Learned How To Grind coffee beans
Cleaned work areas, coffee machines, and equipment.
Completed daily orders with expert picking and packing of shipments.
Performed routine preventive maintenance, adjustments and lubrication on equipment and production tools to maintain proper operation.
Received new stock and input values into computer system.
Labeled products, rotated stock and fronted merchandise for appealing display.
Stand Leader (Manager)
Solider Field
05.2016 - 11.2017
Assigned employees to functional area
Managed all customer traffic and cash register operations
Answered customer queries and completed required paperwork
Maintained clean and neat concession stands workspace
Maintained and updated all daily task and inventory reports
Ensured regular stocking of all supplies and food materials.
Maintained clean, organized workspace according to operational standards.
Monitored inventory and notified management of deficiencies or shortages.
Consistently provided friendly service to promote better customer engagement.
Handled cash and processed payments, sorting bills and maintaining records of transactions.
Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
Served snacks requiring specific care, refrigeration and preparation upon purchase.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Developed solutions for observed deficiencies, garnering widespread customer appreciation.
Corrected order issues, provided refunds and replaced items.
Responded to customer complaints to help resolve issues.
Adhered to alcohol service policies and procedures.
Supported team members with various needs depending on customer influx and demand.
Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
Accurately operated cash register to process customer payments.
Replenished serving stations with fresh food and cleaned up spills.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Backed up servers by setting up trays and completing some food deliveries.
Prepared salads, soups and sandwiches for customers.
Observed customer purchases in line and differentiated between standard portions.
Kept kitchen, counter and dining areas cleaned and sanitized.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Filled out daily shift log to record amount of food prepared, used and leftover.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Completed milkshakes and ice cream desserts for customers.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Coffee Maker
Elite Staffing, Pactiv, Factory
02.2016 - 11.2016
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Promoted additional items with beverages, increasing store sales.
Updated specials board display to boost sales.
Prioritized drink requests while managing interruptions.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Explained beverage preparation and offered samples to help customers choose ideal items.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Prepared eye-catching, creative latte art to please customers.
Editor and Associate Publisher
McCormick Place
02.2014 - 03.2016
Answered questions regarding the store and its merchandise
Greeted customers and ascertained customers\' needs
Developed positive customer relationships through friendly greetings and excellent service
Understood and adhered to content best practices and product specifications
Responded constructively to direction and feedback, both positive and negative
Maintained working knowledge of marketing and SEO strategies.
Planned marketing campaigns and promotional events.
Built relationships with distributors and media professionals.
Organized photo libraries by product codes to allow for quicker search results.
Converted various types of files for printing or for Internet using computer software.
Established project archive management system, enabling staff to locate resources directly and with ease.
Sales Associate
Constellation Energy
09.2013 - 01.2014
Sought out new clients and developed clientele by networking to find new customers and generated lists of prospective clients
Selected company that offered type of coverage requested by client to underwrite policy
Wrote, negotiated and finalized sales contracts
Compiled general ledger entries on a short schedule with nearly 100%accuracy
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Maintained customer satisfaction with quick and professional handling of product returns.
Maintained records related to sales, returns and inventory availability.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Answered customer questions about sizing, accessories and merchandise care.
Solved customer challenges by offering relevant products and services.
Processed product returns and assisted customers with other selections.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Provided positive first impressions to welcome existing, new and potential customers.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Helped customers locate products and checked store system for merchandise at other sites.
Cashier/Stock
Tops and Bottoms
08.2011 - 01.2013
Received cash, checks and completed credit-card transactions from
Compared totals on cash register with amount of currency in register to verify balances
Organized racks and shelves to maintain the visual appeal of the store
Verified that all customers received receipts for purchases
Developed positive customer relationships through friendly greetings and excellent service
Maintained records related to sales
Greeted customers and ascertained customers\' needs
Answered questions regarding the store and its merchandise.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Reviewed new promotions and monitored price changes.
Stocked, tagged and displayed merchandise as required.
Restocked and organized merchandise in front lanes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on sales software system operation.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Created price tags and merchandise signs.
Collected and authorized payments of guests.
Addressed customer needs and made product recommendations to increase sales.
Processed customer refunds and exchanges according to established guidelines.
Worked flexible schedule and extra shifts to meet business needs.
Health Care Aide
Sunad Homecare
01.2010 - 03.2011
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Maintained clean, safe and well-organized patient environment.
Adhered to all resident lifting and safe lifting instructions and rules.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Developed rapport to create safe and trusting environment for care.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Completed dusting, washing dishes, laundry and vacuuming for patients.
Kept accurate records of patients' care, condition and progress.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Education
Phlebotomy
Phalanx Family Services
Chicago, IL
11.2023
GED -
Malcolm X
Chicago, IL
03.2014
High School Diploma - undefined
Marshall Metro High School, Central States 3948 W 26th St
2012
Skills
Sales trends
Stocking and Replenishing
Merchandising Knowledge
Sales
Management
Customer Service
Health Aid
Route planning
Returns pickup
Package pickup and delivery
Handheld scanning devices
Sorting
Certification
PCHM - Personal Care Homemaker
PCA - Personal Care Aide
Food Handlers License
I Received my food handlers permit because ive had lots of different jobs in the food industry,
so i wanted knowledge about food and also being healthy while working in the food industry.
Timeline
Line Supervisor
CBM Premier
09.2022 - 03.2023
Lead Receiver
Quiet Logistics
07.2022 - 02.2023
Assembly Line Worker
Taylor Farms
10.2021 - 01.2022
Amazon Courier
Amazon
05.2021 - 07.2022
Deli Manager
Jewels Osco
02.2019 - 08.2021
Concession Stand Manager
Solider Fields Stadium
12.2017 - 12.2018
Stand Leader (Manager)
Solider Field
05.2016 - 11.2017
Coffee Maker
Elite Staffing, Pactiv, Factory
02.2016 - 11.2016
Editor and Associate Publisher
McCormick Place
02.2014 - 03.2016
Sales Associate
Constellation Energy
09.2013 - 01.2014
Cashier/Stock
Tops and Bottoms
08.2011 - 01.2013
Health Care Aide
Sunad Homecare
01.2010 - 03.2011
Phlebotomy
Phalanx Family Services
GED -
Malcolm X
High School Diploma - undefined
Marshall Metro High School, Central States 3948 W 26th St
PCHM - Personal Care Homemaker
PCA - Personal Care Aide
Similar Profiles
Amondo HearnAmondo Hearn
Warehouse Associate Team Lead at CBM PremierWarehouse Associate Team Lead at CBM Premier
Commissary Assistant Manager at CBM Premier (Cook County Department Of Correction)Commissary Assistant Manager at CBM Premier (Cook County Department Of Correction)