Michelle S. Moore
Birmingham,AL
Summary
Dynamic operations leader with extensive experience in driving efficiency and productivity through strategic process improvements. Proven success in managing cross-functional teams and ensuring seamless communication among internal and external stakeholders. Adept at organizing complex schedules, overseeing projects, and facilitating travel arrangements for C-suite executives. Detail-oriented and adaptable, excels in fast-paced environments while maintaining discretion and a proactive approach to problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Director, Creative Arts
Faith Chapel
12.2015 - 05.2023
- Managed the Creative process for planning the 5 weekend experiences across 2 states with a team of 12 staff members
- Event planning for 4 conferences that hosted approximately 1100 attendees, from a national audience
- Streamlined the Communications Department resulting in a more efficient budget and productivity
- Budget reduction of $78,000 annually and increased visibility across Youtube and Facebook
- Streamlined the Worship Department bringing a more contemporary look to the weekly experience with a stage upgrade and renovation adding visuals, stage revamp, restructuring of the reports and contractor reductions
- Served on several Project Management teams included Next Gen revamp, 2 book launches, 1 podcast launch and an organization rebrand
Executive Assistant to the Executive Pastor
Faith Chapel
04.2012 - 12.2015
- Supported the Executive Pastor and by managing facilitating time sensitive project coordination and complex calendars
- Streamlined the planning process of the weekly experiences resulting in a budget reduction of $180,000 annually and 2 additional experiences added
- Project Management lead for large projects which required the efforts of 6-9 departments and budgets of $200,000 per project
- Developed the annual calendaring system for the Executive Pastor which included, weekly blocks, annual strategic planning retreats, monthly direct report meetings, skip level meetings, department touch-base meetings and planned thinking time
- Recruited and trained 4 assistants to support varies task for Senior Level Executives
- This resulted in more efficiency and productivity for the organization overall
Assistant Store Manager
Belk
Montgomery, AL
04.2009 - 04.2012
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Implemented campaigns and promotions to help with developing goods and services.
Regional Operations Manager (ROCC)
Belk
Birmingham, AL
08.2008 - 04.2010
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Decreased district operational overhead between stores, while improving overall sales.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
Education
Bachelor of Arts - Communication And Information Sciences
The University of Alabama
Tuscaloosa, AL12-2000
Skills
- Strategic Communication Skills
- Analytical Problem-Solving
- Project management
- Marketing
- Board relations
- Business planning
- Team leadership, training, and development
- Travel coordination
- Documentation
- Data analysis
- Calendar management
- Budgeting and expenses
- Crisis management
- Relationship management
- Confidentiality and discretion
- Microsoft Office 365
- Google Suite
- Zoom
- Dropbox
- Canva
- Calendly
- Asana
- GroupMe
- Slack
Certification
- Google's AI Essentials Certification
Timeline
Executive Director, Creative Arts
Faith Chapel
12.2015 - 05.2023
Executive Assistant to the Executive Pastor
Faith Chapel
04.2012 - 12.2015
Assistant Store Manager
Belk
04.2009 - 04.2012
Regional Operations Manager (ROCC)
Belk
08.2008 - 04.2010
Bachelor of Arts - Communication And Information Sciences
The University of Alabama
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