MICHELLE SAN JUAN
Downey,CA
Summary
Seasoned Senior Housing Programs Manager at Safe Place For Youth, adept in strategic planning and crisis intervention. Demonstrated success in enhancing program efficiency and fostering stakeholder relationships. Skilled in organizational and conflict resolution, achieving significant program outcomes.
Overview
14
14
years of professional experience
Work History
Senior Housing Programs Manager
Safe Place For Youth
Venice, CA
06.2024 - Current
- Manage, administer, oversee, and support SPY's housing programs' daily operations and delivery.
- Establish and maintain appropriate policies and procedures as required, updating them annually.
- Assist in organizational development, programmatic grant proposals, and the development and monitoring of program budgets.
- Ensure compliance of all programmatic personnel management, including scheduling, record keeping, time-activity reports, and performance evaluations of program staff and contractors.
- Prepare monthly reports for agency leadership to evaluate and assess programmatic achievements regarding goals and outcomes.
- Conduct appropriate and comprehensive follow-up to all incidents and issues related to youth, as well as the housing program staff and volunteers.
- Oversee the collection and maintenance of records on the clients of the programs through HMIS and CiviCore for statistical purposes, according to the confidentiality and privacy policy of Safe Place for Youth.
- Perform community outreach and collaborative engagement to increase and expand available shelter & housing opportunities for TAY
- Work closely with the SPA 5 Housing Locator and actively engage in the SPA 5 Housing Location Workgroup to share best practices and landlord resources.
- Identify legislative changes that impact SPY stakeholders, specifically federal, state, and local funding opportunities; affordable housing financing; and best practices within Rapid Re-Housing, Permanent Supportive Housing, Shared Housing, Crisis/Bridge Housing, and youth services, including Positive Youth Development and Authentic Youth Partnership.
Director of Family Services
Helpline Youth Counseling
Whittier, CA
05.2023 - 06.2024
- Monitor the agency's Family Services programs to ensure compliance with ethical and legal standards, and to guarantee that services meet or exceed the standards set by contracts, funders, and the agency.
- Responsible for managing program services at all HYC locations, including oversight of services provided at various community sites.
- Responsible for managing contracts, certifications, and relationships with various funding sources, including the
- Department of Public Health, CalOES, the Department of Children and Family Services, the Probation Department, Family Preservation, the Los Angeles County Office of Education, local school district partners, HUD, and other county departments and community-based partners.
- Prepare reports and invoices, working closely with the finance team to ensure we stay within our budget.
- Efficiently handle high client volumes by providing direct client intervention and crisis management services, resulting in improved client outcomes, and reduced crisis incidents.
- Facilitated communication between staff members across multiple departments within the organization related to ongoing projects or initiatives involving family services programming.
- Supervised and evaluated theperformance of direct reports in accordance with established policies and procedures.
Director of Adult and Youth Programs
Womenshelter Of Long Beach
Long Beach, CA
08.2021 - 05.2023
- Supervise and ensure proper documentation of program services, including crisis intervention, intakes, case management, counseling, advocacy, and other support services.
- Assist the Executive Director in recruiting, screening, and supervising all program staff. Provides direct client intervention, crisis management, and other services as required by client volume.
- Assist with preparing proposal budgets, invoices, budget modifications, and financial reports for different grants.
- Developing and implementing fundraising activities, such as the annual GALA, the Not So Serious Golf Tournament, and the 1st Annual Open House, and directing programs. Managed supervised web-based fundraisers, such as online auctions.
- Coordinate and organize cross-training activities, events, and functions with collaborating service providers, including social, medical, legal, and educational institutions, as well as other agencies, as necessary.
- Supervise interns from accredited colleges, providing training on agency policies and procedures, guidance, evaluation, and necessary requirements, as assigned by the Field Liaison.
Project Coordinator
Office of Samoan Affairs
Carson, CA
09.2019 - 08.2021
- Supervise and develop community workers and interns at multiple sites.
- Foster collaborative relationships with community partners and sites.
- Assist the administration and fiscal department in identifying new funding sources, and managing the existing budget.
- Create monthly newsletters and social media posts to promote project efforts and enhance recruitment.
- Lead parenting classes, domestic violence support groups, and job services programs.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
Counselor Advocate
The People Concern
Santa Monica, CA
06.2018 - 09.2019
- Assist in conducting intakes with clients within 72 hours of family's entering shelter
- Report child abuse and oversee reporting by volunteers
- Maintain clearly and consistently Sojourn's non-violent philosophy.
- Maintain trauma-informed, honest, and direct communication with all clients.
- Attend and actively participate in weekly shelter program meetings, weekly caseload meetings, full staff meetings, and Sojourn/The People Concern retreats.
Residential Service Coordinator
Embrace
Los Angeles, CA
04.2016 - 06.2019
- Ability to coordinate resident programs (educational, recreational, financial)
- Implemented various learning activities
- Tutor one on one students struggling with several subjects
- Imposed rules and guidelines they must carry out
- Develop relationships and partnerships with multiple agencies and nonprofits in the area to help provide services for residents of the site
- Creates monthly calendar and site newsletter with input from Community Director and other staff as needed.
Tutor
World Center Outreach
Los Angeles, CA
11.2016 - 12.2016
- Design and implement exercises and activities to facilitate students academic improvements
- Provide tutoring to students on a weekly basis
- Respond approximately to the needs of the students.
Counselor
Helpline Youth Counseling
Norwalk, California
02.2014 - 11.2015
- To support and advocate for enrichment and education group Maintain accurate case records
- This includes daily logs, progress notes, and other necessary data Informational reports that indicate the type of services provided for that month
- To attend weekly meetings includes procedural matters such as case reviews and program issues addressed
- Outreach to the community and promote available services to schools and parents within the surrounding areas
- Assist in mentoring, intervention and an after school program that serves youth in high risk environment or on probation.
COUNTY OF LOS
DOWNEY, CALIFORNIA
04.2011 - 10.2011
- Worked with adolescents every afternoon Monday-Friday at Los Padrinos Juvenile Hall
- Assisted the Probation staff with various tasks, including direct involvement with Juvenile probationers
- Provided tutoring in math and reading and assisted with homework assignments.
Education
Bachelor of Science -
Westwood College
05.2013
Skills
- Organizational skills
- Recruiting
- Crisis intervention
- Conflict Management
- Multitasking
- Conflict resolution
- Decision-making
- Strategic Planning
- Emergency response
Languages
Timeline
Senior Housing Programs Manager
Safe Place For Youth
06.2024 - Current
Director of Family Services
Helpline Youth Counseling
05.2023 - 06.2024
Director of Adult and Youth Programs
Womenshelter Of Long Beach
08.2021 - 05.2023
Project Coordinator
Office of Samoan Affairs
09.2019 - 08.2021
Counselor Advocate
The People Concern
06.2018 - 09.2019
Tutor
World Center Outreach
11.2016 - 12.2016
Residential Service Coordinator
Embrace
04.2016 - 06.2019
Counselor
Helpline Youth Counseling
02.2014 - 11.2015
COUNTY OF LOS
04.2011 - 10.2011
Bachelor of Science -
Westwood College
Similar Profiles
Cherrish EslingerCherrish Eslinger
Pregnant and Parenting Specialist/Mental Health Therapist at Safe Place for YouthPregnant and Parenting Specialist/Mental Health Therapist at Safe Place for Youth
Amirah ByfieldAmirah Byfield
Intern at Safe Place For YouthIntern at Safe Place For Youth
Shannon JonesShannon Jones
Healing Arts Senior Manager at Safe Place for YouthHealing Arts Senior Manager at Safe Place for Youth