Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Michelle San Martin

Orlando,FL

Summary

A customer service motivated individual with a great passion for the service industry" is what my personal brand is based on.

My natural ability to adapt and willingness to learn outweighs the personal experience I have yet to gain. As a kinesthetic learner, I have the unique skillset to learn quickly. Accompanied with my electric personality, I am committed to be an immediate and consistent contributor to any team. I thrive upon the satisfaction of each and every interaction with guests, with their enthusiasm matching my own.

Overview

12
12
years of professional experience

Work History

Food and Beverage Coordinator

Walt Disney World Parks and Resorts
Orlando, Florida
03.2023 - Current
  • Resolved customer complaints related to food quality or service in a professional manner.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.

Spa Coordinator

Four Seasons Hotels and Resorts
Orlando, FL
11.2022 - Current
  • Organized online bookings and processed online payments using Book4Time.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Keep records of client needs and preferences and the services provided.
  • Planned and executed promotional events to market spa services to new clients.
  • Made sure clients had proper aftercare sheets for spa services they had received, printed daily schedules and appointment sheets for different service rooms, adjusted schedules when clients were late, canceled, or rescheduled appointments.

Bell Services/ Trainer/ Front Desk/Club Concierge

Walt Disney World
Orlando, FL
01.2013 - Current
  • Skills required are safety in the workplace, an eye for detail, assertiveness, time management, navigation, logistics, administration, and problem solving.
  • Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
  • Monitor guest feedback, and react appropriately.
  • Foster strong work relationships within other lines of business, with third-party company partners.
  • Upheld Disney show standards, working hand in hand with cultural representatives in a heavily themed resort.
  • Taught trainees to use proprietary Disney guest management and relationship systems.
  • Led the team in a reorganization project for the office filing system and confidential files.

Fulfillment Specialist

ABB Optical Distributor Group
Coral Springs, FL
01.2015 - 10.2016
  • Analyzed daily global order backlog to identify orders stuck or moving slowly through productions.
  • Actively listened to issues and challenges that teammates and customers encountered in order to provide the most efficient solutions.
  • Monitored company inventory to keep stock levels and databases updated.
  • Responsible for processing customer orders, which may include,restocking inventory, accurately pulling product and packaging.
  • Entering and generating sales order's into the system and creating pick sheets for local distribution centers.
  • Operate powered equipment vehicle accurately by picking and loading up for vendors to come by and pick up and also moving supplies throughout the warehouse.

Education

High School Diploma -

Curtis High School
Staten Island, NY
06.2010

Food And Nutrition

Integrated Nutrition School
New York, NY

Skills

  • Strategic planning and analysis
  • Relationship establishment
  • Networking
  • Auditing
  • Creative problem solver
  • Exceptional Communication
  • Calendar Management
  • Policy and procedure adherence
  • Public Speaking
  • Safety and Security Procedures
  • Conflict resolution
  • Prioritization

Affiliations

"A customer service motivated individual with a great passion for the service industry" is what my personal brand is based on. My natural ability to adapt and willingness to learn outweighs the personal experience I have yet to gain. As a kinesthetic learner, I have the unique skillset to learn quickly. Accompanied with my electric personality, I am committed to be an immediate and consistent contributor to any team. I thrive upon the satisfaction of each and every interaction with guests, with their enthusiasm matching my own.

Accomplishments

  • Rated highly on guest surveys due to professionalism, exceptional service and quick response times.
  • Asked by hotel manager to oversee all concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
  • Received Disney Quarterly Award (2021) for outstanding guest service.

Timeline

Food and Beverage Coordinator

Walt Disney World Parks and Resorts
03.2023 - Current

Spa Coordinator

Four Seasons Hotels and Resorts
11.2022 - Current

Fulfillment Specialist

ABB Optical Distributor Group
01.2015 - 10.2016

Bell Services/ Trainer/ Front Desk/Club Concierge

Walt Disney World
01.2013 - Current

High School Diploma -

Curtis High School

Food And Nutrition

Integrated Nutrition School

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