Michelle (Shelley) Clayburn

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Entered customer interaction details in EZ Cap to track requests, document problems
• Answered customer telephone calls promptly to avoid on-hold wait times
• Documenting member complaints by members and providers
• Making sure members and providers received return calls promptly
• Assigning members to providers
• Helping members troubleshoot transportation issues and helping schedule transportation for assorted appointments
• Attending conferences for further education to better support my roll as a customer service rep and to better assist our members
• Work strategically with other Advanced Employees to better assist our members

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
• Ordered and prepared reagents and supplies
• Sanitized, restocked and organized exam rooms and medical equipment
• Operated cardiac imaging and monitoring equipment
• Obtained all prescribed laboratory testing
• Submitted prescriptions to pharmacy via phone, fax or web
• Assisted physicians in follow-through of care
• Collected and documented patient medical information such as blood pressure and weight
• Tested and recorded blood glucose levels
• Measured patient spirometry
• Obtained pre- and post-treatment vital signs and weight
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation
• Documented vital signs and health history for all patients for every appointment with the provider I worked for
• Escorted patients to examination rooms
• Explained procedures to patients to reduce anxieties and increase patient cooperation
• Attended required training, education and meetings
• Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
• Welcomed patients and inquired about wellbeing since last treatment
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
• Entered patient, procedure and equipment into computer system
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
• Collected histories, vitals and current compliants via patient interviews
• Obtained client medical history, including medication information, symptoms and allergies
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
• Called and faxed pharmacies to submit prescriptions and refills
• Prepared initial patient charts for admission
• Completed clinical procedures and gathered patient data for interpretation by physician
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to the provider
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
• Maintained detailed records of test results by entering data and patient information into computer
• Obtained accurate medical histories from patients, highlighting critical information
• Measured patient pulse oximetry

Same job description as Southern coos Health Center

• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
• Helped patients effectively manage routine bathing, grooming and other hygiene needs
• Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
• Promoted good oral and personal hygiene by aiding acute patients with shaving, bathing and teeth brushing
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Employed mobility devices and Hoyer equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
• Prepared patient in an emergency room setting for a 12 lead EKG
• Assisted doctors and nurses in emergent situations