Hi, I’m
Michelle (Shelley) Davis
Pointblank,TX
People don't care how much you know until they know how much you care
Theodore Roosevelt
Summary
Seasoned Training Director with background in designing and implementing comprehensive training programs. Known for leveraging skills in leadership, team building, and instructional design to deliver effective training solutions. Demonstrated success in improving organizational performance through development of high-quality training initiatives. Knowledgeable training leader with proven skills in program and team management.Strengths include strategic planning, employee engagement, and feedback analysis. Excel in communication, leadership, and adaptability, ensuring seamless training programs that drive organizational success.
Overview
25
years of professional experience
Work History
WorksoftAddison, TX
Education and Training Director & Sr Trainer
03.2019 - 10.2024
Job overview
- Created, edited, and updated course materials for all training sessions.
- Assisted in the development of automation processes.
- Organized instructor-led classes and remote online courses for customers.
- Ensured that all training was conducted in a hands-on or simulated learning environment.
- Provided technical support when necessary during live or virtual trainings.
- Managed the design, delivery, and evaluation of all learning activities.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
- Implemented training improvements to achieve desired results.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Developed and delivered comprehensive Led training classes and recorded instruction for later use. programs to new employees.
- Created and facilitated engaging learning activities that promoted knowledge retention.
- Maintained accurate records of trainees' progress and provided feedback on their performance.
- Coordinated logistics for virtual, classroom, or online training sessions as required.
- Facilitated virtual meetings between remote teams involved in global projects.
- Analyzed data from post-training assessments in order to measure success rates.
- Designed training schedules for new and existing customers.
- Analyzed training needs to develop new programs or modify and improve existing.
Various companies Houston, TX
SAP Training Consultant
01.2000 - 12.2018
Job overview
- I have a detailed list of all customers supported over my career, but to summarize my area of specialization, I have condensed those responsibilities into one job reference herein.
- Developed training materials for various departments and topics, including customer service, safety procedures, and team building.
- Created comprehensive training plans based on organizational goals and objectives.
- Maintained a database of all trainees, trainers, and courses completed.
- Recommended changes or improvements to existing training methods or materials.
- Researched industry trends and developments related to corporate training solutions.
- Developed training materials and manuals to support diverse learning styles and organizational objectives.
- Provided ongoing coaching and support to participants during the training process.
- Analyzed data from surveys to evaluate effectiveness of trainings conducted.
- Delivered lectures on best practices in the workplace environment.
- Advised management on strategies for improving employee engagement levels.
- Provided technical assistance when needed in order to troubleshoot any issues arising during the course delivery process.
- Supported remote and online training initiatives by writing manuals and recording videos.
Skills
- Needs Assessment
- Learning Management Systems
- Strategic thinker
- Process evaluation and enhancement
- Adult Learning Theories
- Training facilitation
- Technical training
- Training delivery
- Motivational speaking
- Resource Management
- Sales order management
- Master Data Management
- Business Process Analysis
- Quality assurance processes
Affiliations
- Rodeo Houston volunteer for 20+ years
- South Texas Kemp Ridley Sea Turtle Rescue - Sea Turtle nesting watch group
Timeline
Education and Training Director & Sr Trainer
Worksoft
03.2019 - 10.2024
SAP Training Consultant
Various companies
01.2000 - 12.2018
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
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