Michelle (Shelley) Tickle
LITTLETON
Summary
Dynamic Education Architect at Intermountain Health with a proven track record in Epic software training and project management. Expert in data analysis and quality assurance, I have successfully designed impactful training programs that enhance caregiver performance and support organizational goals. Passionate about fostering professional growth and driving continuous improvement in healthcare education.
Overview
17
17
years of professional experience
Work History
Education Architect
Intermountain Health
Broomfield
10.2017 - Current
- Designed and developed diverse caregiver training deliverables via virtual platforms.
- Coordinated scheduling logistics to facilitate timely training for front-line caregivers.
- Identified project risks and recommended improvements based on lessons learned from multiple projects.
- Promptly escalated issues to leadership to support service continuity.
- Supported professional growth through effective leadership and targeted coaching initiatives.
- Advanced Intermountain Health's core mission and values in all training sessions.
- Partnered with external vendors for effective integration and troubleshooting of applications.
- Maintained quality control by reviewing team builds and ensuring adherence to documentation standards.
Epic Principal Trainer
Intermountain Healthcare
Broomfield
10.2017 - Current
- Beacon
- Cupid
- Radiant
- Bones
- Utilization Review/Acute Care Management
Epic Credentialed Trainer
Intermountain Healthcare
Broomfield
10.2017 - Current
- Willow Ambulatory/OP Pharmacy.
Epic Credentialed Trainer - Contractor
Medix IT/Centura Health
Lone Tree
10.2016 - 09.2017
- Led quality course development, design, and delivery for Epic Adventure Training Team.
- Provided at-the-elbow go-live support for project impacting over 26,000 associates.
- Executed software releases and updated training post-implementation to maintain master training environment.
- Conducted in-depth analysis of clinical workflows, data collection, and report details related to Epic software.
- Troubleshot technical issues and addressed end-user needs during all project phases.
Program Director
ST. ANTHONY HOSPITAL
Lakewood
01.2012 - 06.2015
- Directed daily operations and administration of training program alongside compliance oversight.
- Crafted and executed curriculum tracks in Radiologic Science to meet accreditation standards.
- Employed corporate resources strategically to support program objectives.
- Collaborated with physicians and advisory board members to align program goals with industry needs.
Manager
Swedish Medical Center
Englewood
03.2008 - 12.2011
- Streamlined patient throughput and departmental productivity through efficient management practices.
- Advised and trained associates, clarifying job-related knowledge for enhanced performance.
- Oversaw scheduling, recruitment, and student engagements to optimize departmental workflow.
- Collaborated with Imaging Director on staff relations, focusing on performance management and conflict resolution.
- Monitored departmental budgets, ensuring regulatory compliance and effective vendor relations.
- Implemented quality management measures for imaging systems and patient data handling.
- Managed end-user experience and maintained service/provider contractual terms for optimal operations.
Education
Beacon, Radiant, Training Environment Build, EpicCare Inpatient Clinical Documentation - Epic
Epic Certification
Epic10-2017
MBA - Healthcare Administration
Regis University
Denver, CO05-2011
Bachelor of Science - Radiologic Science
Northwestern State University of Louisiana
Natchitoches, LA05-2005
Skills
- Epic software training
- Clinical documentation
- Data analysis
- Project management
- Regulatory compliance
- Quality assurance
- Microsoft Office Suite proficiency
- Business and application knowledge
- System analysis expertise
- Needs assessment and documentation
- Problem definition and data collection
- Industry analysis and interpretation
- Report writing and correspondence
- Effective presentation skills
Accomplishments
2024
Recognition for demonstrating our value, We believe in what we do.
1. From: Yvonne Johnson
- Shelley, CONGRATULATIONS on earning your Cupid Principal Trainer certification. Great job getting all the classes and exams completed with all your other workload. Truly appreciate your hard work and dedication to the team & health system. Congratulations! Recognition for demonstrating our value, We are better together.
2. From: Lisa Kelsey
- Thank you Shelley for stepping in to cover for me while I was on Medical Leave. What an awesome job you did and it is very much appreciated! I know it was a busy time for you but still you completed a training of techs and a P1 having to do with PACS with two new Tip Sheets just to name a couple.
2023
- Recognition
1. From: Grace Stearns
- Shelley-Thank you for taking the time to create great training for the radiation oncology team last night! It was a long night, but we appreciated the "in-person" and live education so much!
2. From: Chris Barber
- Thank you so much for your expertise and amazing work in implementing Castell care coordinator workflows in the Peaks Region. Your contribution to this valuable work is greatly appreciated
3. From: Yvonne Johnson
- Shelley, Great job presenting your UR and Bones materials for the showcase! It was very interesting to see what is offered for both UR and Bones T-pops. It was an exceptional solution you provided for the Connect site by creating UR part 1 'Epic Essentials' as a self-guided offering versus having them attend a 4-hour ILT class which didn't cover what the students needed. I know it will be something that can be utilized by the entire healthsystem. Thanks again & great job!
4. From: Kristen Higley
- Thank you so much for your help and collaboration in getting our Ponderosa providers trained. I appreciate you!
5. From: Nanette Young
- Shelley, Thank you for providing stellar training for Project Ponderosa and congratulations on a successful go-live!
References
References available upon request.
Timeline
Education Architect
Intermountain Health
10.2017 - Current
Epic Principal Trainer
Intermountain Healthcare
10.2017 - Current
Epic Credentialed Trainer
Intermountain Healthcare
10.2017 - Current
Epic Credentialed Trainer - Contractor
Medix IT/Centura Health
10.2016 - 09.2017
Program Director
ST. ANTHONY HOSPITAL
01.2012 - 06.2015
Manager
Swedish Medical Center
03.2008 - 12.2011
Beacon, Radiant, Training Environment Build, EpicCare Inpatient Clinical Documentation - Epic
Epic Certification
MBA - Healthcare Administration
Regis University
Bachelor of Science - Radiologic Science
Northwestern State University of Louisiana
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