Michelle "Shelly" Cusick
Monument,CO
Summary
Customer-oriented in senior care with a history of strong relationships. My passion is working with dementia and hospice care. Dedicated and hardworking with internal drive to deliver excellent quality care. I have been in Management or
mentoring rolls with all my positions. In my last position I trained all the new CNAs on patient care, company policies, and technology. Built strong relationships with all the communities and families. Provided above and beyond touches that gives the most compassionate personal care.
Overview
18
18
years of professional experience
1
1
Certified Nursing Assistant
1
1
Med Tech
Work History
Med Tech/Caregiver
MBK /
Denver, CO
01.2023 - Current
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Adhered to all safety and infection control precautions and regulations.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
CNA
Brighton Hospice
Colorado Springs, CO
08.2021 - 01.2023
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for assessment.
- Comforted patients and provided each with reassurance and encouragement.
- Followed the plan of care providing all cares. Turned and repositioned residents using proper body mechanics to prevent pressure ulcer.
- Supplied equipment to make the bathing experience a warm and safe space.
- Built excellent relationships with all the communities and families members.
Client Care Coordinator, Sales, Marketing
Right at Home Senior Care
Colorado Springs, CO
02.2006 - 12.2016
- Responsible for the start of service sales and coordinating activities related to customer service on client accounts.
- Sales percentage conversation rate of seventy or higher, from call to start of service
- Liaised with medical care professionals and community organizations to ensure each individual senior suffering from any disease-related symptoms received adequate coordinated supportive services
- Conducted home visits with clients, caregiver's and families reporting accurately and efficiently contributing to client satisfaction by ensuring the clients receive the highest standard of care.
- Supervising caregivers in the home, handling all client and family concerns, scheduling the correct caregiver to provide hospice, Alzheimer's, and specialized care each individual senior
- Assisted with State inspection to correct any decency
Education
Some College (No Degree) - Certified Dietary Manager
Auburn University
Computer Technology
PPCC
01.2009
Skills
- Always takes initiative
- Excellent Problem Solver
- Careful listening through friendliness, empathy, respect, and non-verbal communication
- Crystal clear communication skills, that help family and team members stay in touch
- Strong Leader that possesses confidence, integrity and ethics
Certification
- Licensed QMAP
- Licensed CERTIFIED NURSING ASSISTANT (CNA)- 2021
Timeline
Med Tech/Caregiver
MBK /
01.2023 - Current
CNA
Brighton Hospice
08.2021 - 01.2023
Client Care Coordinator, Sales, Marketing
Right at Home Senior Care
02.2006 - 12.2016
Some College (No Degree) - Certified Dietary Manager
Auburn University
Computer Technology
PPCC
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