Michelle (Shelly) Ridley
South Haven,MI
Summary
Dedicated team member with high attention to detail, strong organizational and communication skills. Capable of handling multiple projects simultaneously with high degree of accuracy.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
Jaqua Realtors
South Haven, United States
05.2013 - Current
- Managed approximately 70 incoming calls, texts, emails and faxes per day
- Negotiated final sales prices with home sellers
- Negotiated contracts on behalf of clients
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Negotiated, facilitated and managed real estate transactions
- Communicated between buyers and sellers about property transactions
- Maintained connections with clients to encourage repeat business
- Established and developed real estate agency, driving recruitment and operational growth.
- Obtained agreements from property owners to place properties for sale with real estate firms.
Retail Personal Banker
Fifth Third Bank
South Haven, MI
02.2010 - 07.2012
- Processed invoices and checks and maintained daily cash logs and deposits
- Effectively used IBM and Microsoft to access customer details and databases
- Balanced cash drawers and vault accounts on daily basis
- Established rapport with new clients to increase satisfaction and loyalty
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Used database to research, gather, analyze and present data
- Maintained drive and determination to obtain personal and team objectives and goals
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals
- Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability
- Counseled clients on financial matters and provide recommendations investment opportunities, products, and services based on client needs and asset availability
Insurance Sales Agent
State Farm - Andrea Olson
South Haven, MI
07.1997 - 01.2010
- Calculated premiums and established payment methods for sales
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations
- Built relationships with clients through active listening and communication skills to provide excellent service
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Provided coverage option information to assist clients in protecting assets
- Promoted State Farm Insurance and State Farm Bank products and services using upselling and other sales strategies
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Collected all premiums on or before effective date of coverage
- Tracked progress of all outstanding insurance claims
- Calculated quotes and educated potential clients on insurance options
- Upsold products to policyholders and potential new clients
- Pursued continued professional development through insurance workshops, course and webinars
- Analyzed customer needs and provided best options, upselling products and services
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
- Cultivated professional relations to establish long-term profitable partnerships
Education
High School Diploma -
South Haven High School
South Haven, MI1989
Some College (No Degree) - General Studies
Kalamazoo Valley Community College
Kalamazoo, MISome College (No Degree) - General Studies
Lake Michigan College
Benton Harbor, MISkills
- Purchase orders organization
- Multi-line phone proficiency
- Office administration
- Team building
- Relationship building
- Customer and client relations
- Expense reporting
- Time management
- Process optimization
- Social media knowledge
- Filing and data archiving
Certification
- Property & Casualty licenses -State of MI
- Life Insurance license - State of MI
- Health Insurance license - State of MI
- Licensed Realtor, CNE - State of MI
Timeline
Licensed Real Estate Agent
Jaqua Realtors
05.2013 - Current
Retail Personal Banker
Fifth Third Bank
02.2010 - 07.2012
Insurance Sales Agent
State Farm - Andrea Olson
07.1997 - 01.2010
High School Diploma -
South Haven High School
Some College (No Degree) - General Studies
Kalamazoo Valley Community College
Some College (No Degree) - General Studies
Lake Michigan College
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