Michelle Tiggs
Tacoma,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with goal driven outcomes. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Surgery Scheduler
VMFH Orthopedics & Sports Med At St. Clare
02.2019 - Current
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Worked with multiple hospital departments to ensure that our surgical cases aligned with our total joint program compliance requirements
Imaging Records Tech - On Call
MultiCare Tacoma General Hospital
05.2018 - 10.2020
- Processed imaging medical records requests from outside providers according to facility, state, and federal law.
- Analyzed complex imaging medical records to identify discrepancies in accuracy and completeness.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for imaging medical records release.
Referral Coordinator
VMFH Orthopedics At St. Joes
02.2017 - 04.2019
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Clinic Supervisor - Team Lead
MultiCare
11.2011 - 02.2017
- Attended regular meetings with hospital administrators to discuss clinic operations and policies to ensure all guidelines were followed in compliance with the department of health for the immunization committee.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Implemented Primary Care Medical Home within our 3 pediatric clinics
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Performed all audits/reconciliations for all 3 clinic cash/check deposits
- Completed payroll submissions/audits/pto requests via workday
Patient Registration Specialist - ED Department
St. Clare Hospital
06.2011 - 12.2011
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Performed regular quality and validation assessments on patient data to verify accuracy.
New Patient Coordinator
Franciscan Heart & Vascular Associates
09.2009 - 06.2011
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Facilitated communication between patients and various departments and staff.
Education
High School Diploma -
Bellarmine Prep
Tacoma, WA05.2000
Skills
- Regulatory Documentation
- Audit Oversight
- Risk Analysis
- Process Management
- Staff Training
- Patient Flow
- Revenue Management
- Supply Coordination
- Scheduling
- Healthcare Administration
Timeline
Surgery Scheduler
VMFH Orthopedics & Sports Med At St. Clare
02.2019 - Current
Imaging Records Tech - On Call
MultiCare Tacoma General Hospital
05.2018 - 10.2020
Referral Coordinator
VMFH Orthopedics At St. Joes
02.2017 - 04.2019
Clinic Supervisor - Team Lead
MultiCare
11.2011 - 02.2017
Patient Registration Specialist - ED Department
St. Clare Hospital
06.2011 - 12.2011
New Patient Coordinator
Franciscan Heart & Vascular Associates
09.2009 - 06.2011
High School Diploma -
Bellarmine Prep
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