Michelle Twyne
VA BCH,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Warehouse Fulfillment Team Member
Amazon
VA BCH, VA
11.2025 - Current
- Maintained cleanliness and organization in work area to meet safety standards.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Inspected incoming stock for quality and accuracy before processing.
- Utilized handheld scanners to track inventory and manage stock levels accurately.
- Communicated effectively with supervisors regarding inventory discrepancies or issues.
- Assisting in maintaining a safe work environment by adhering to company policies and procedures regarding forklift operation, hazardous materials handling.
- Troubleshooting any discrepancies or issues related to order fulfillment.
- Ensuring accuracy of shipments by verifying contents and quantity of order fulfillment.
- Inspecting equipment regularly for damage or malfunctioning components.
- Sorted and packaged customer orders efficiently for timely delivery.
Business Administration Associate
Conduent Business Services
Chesapeake, Virginia
09.2022 - 12.2025
- Reviewed and processed claims for accuracy and compliance.
- Assisted employees with benefits enrollment and eligibility inquiries.
- Responded to employee questions regarding policy changes effectively.
- Provided customer service to employees regarding their benefits packages, including answering questions and resolving issues.
- Maintained accurate records and updated databases with employee information.
- Collaborated with other departments on projects related to benefits administration.
- Analyzed data from various sources to identify trends in benefit utilization.
- Ensured compliance with applicable laws such as HIPAA, COBRA, FMLA, ERISA.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Tech Support Representative
Canon
Chesapeake, Virginia
06.2023 - 08.2023
- Provided technical support for software and hardware issues.
- Assisted customers with troubleshooting and problem resolution.
- Documented customer interactions in the support ticketing system.
- Educated users on product features and functionalities.
- Maintained up-to-date knowledge of company products and services.
- Escalated complex issues to senior technical staff as needed.
- Managed customer inquiries through phone, email, and chat channels.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Documented all activities related to technical support including processes, updates, changes made.
- Used remote login tools to assist clients with technical and product questions.
- Developed and maintained strong relations with customers to meet quality expectations.
- Supported customers with online billing, access, and account issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
IT Technical Support Representative
Inmotion Hosting
Virginia Beach, Virginia
11.2018 - 02.2019
- Assisted clients with troubleshooting website hosting issues.
- Resolved billing inquiries and account management queries.
- Documented support interactions in ticketing system for tracking.
- Collaborated with team members on complex technical problems.
- Educated customers on server management and website performance tools.
- Escalated unresolved issues to senior technical staff as needed.
- Provided technical support to customers via phone, email and chat.
- Performed root cause analysis for escalated customer incidents.
Machine Operator Technician
AT&T
Alpharetta, Georgia
09.2009 - 08.2017
- Operated machinery to meet production goals and maintain workflow efficiency.
- Monitored equipment performance and performed routine maintenance to ensure reliability.
- Collaborated with team members to troubleshoot equipment issues and resolve problems.
- Followed safety protocols to maintain a safe working environment for all employees.
- Conducted quality checks on products to ensure compliance with company standards.
- Communicated with supervisors about any changes that need to be made during production runs.
- Performed regular preventive maintenance checks on all machinery including cleaning of machine parts.
- Trained new employees on how to use machinery properly for their own safety.
- Loaded materials into machines ensuring proper positioning of material in relation to the tooling used.
- Performed minor maintenance such as lubricating moving parts on machinery.
- Monitored and observed production line to watch for pile-ups and jams.
Education
Bachelor of Arts - Digital Media Communications
Art Institute of Atlanta
GASkills
- Order fulfillment
- Inventory management
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Safety standards adherence
- Critical thinking
- Research
- Project planning
- Dependable and responsible
- Multitasking Abilities
- Collaboration
- Clerical support
- Analytical
- Calm under pressure
- Conflict resolution
- Inventory tracking
- Quality control inspection
- Data entry
- Friendly, positive attitude
- Excellent communication
- Microsoft windows and office
- Adobe creative suite expertise
- Handheld scanning
- Equipment safety
- Quality inspection
- Shipping and receiving
- Warehouse safety
- Self motivation
Accomplishments
Leadership Certification Award
Timeline
Warehouse Fulfillment Team Member
Amazon
11.2025 - Current
Tech Support Representative
Canon
06.2023 - 08.2023
Business Administration Associate
Conduent Business Services
09.2022 - 12.2025
IT Technical Support Representative
Inmotion Hosting
11.2018 - 02.2019
Machine Operator Technician
AT&T
09.2009 - 08.2017
Bachelor of Arts - Digital Media Communications
Art Institute of Atlanta