Michelli Zollar
Ocala,FL
Summary
Dynamic professional able to organize and accurately complete multiple tasks simultaneously while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships. Worked for International Paper while in Brazil, enhancing employee engagement and customer satisfaction through strategic communication and crisis management. Strong interpersonal skills with the ability to interact effectively at all levels. Excellent customer service and ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Communications Analyst
International Paper
09.2012 - 10.2013
- Managed communication with employees by creating and developing bulletin board, banners, intranet and newspaper.
- Responsible for the administration of internal communication and engagement programs such as IPeople and Pres Café. Where employees would have a chance to direct participate in a meeting with leaders, including the President of the company.
- Boosted customer satisfaction by monitoring feedback channels, identifying issues, and recommending solutions.
- Improved employee engagement with well-crafted messaging and strategic content distribution.
- Developed comprehensive communication plans for successful product launches, marketing campaigns, and events.
- Managed crisis communications effectively, mitigating potential reputational damage through swift action and clear messaging.
- Optimized internal communications processes for increased efficiency and streamlined information flow.
- Supported executive leadership with timely analytics reports for informed decision-making in communication strategy.
- Worked with marketing teams to design campaigns and communications.
Administrative Assistant
International Paper
05.2008 - 09.2011
- Provided administrative and full support for the Mill Manager.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated internal and external meetings, ensuring all logistical details were flawlessly executed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Provide administrative support to organize conferences, workshops, meetings for management staff and other events, including preparation of agenda.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Responsible for payment of invoices in the systems: SRM and SAP
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Business Administration - Business
University Anhanguera – Uniderp
Brazil12.2011
Skills
- Community Engagement
- Crisis Management
- Internal Communications
- Strategic and Corporate Communication
- MS Office
- Staff Assistance
Languages
English
Full Professional
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Communications Analyst
International Paper
09.2012 - 10.2013
Administrative Assistant
International Paper
05.2008 - 09.2011
Bachelor of Business Administration - Business
University Anhanguera – Uniderp