Micheloveda Charles
Brockton,MA
Summary
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Key West, FL
12.2022 - 07.2023
- Processed takeout orders quickly to ensure timely delivery of meals.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Restocked kitchen supplies including food products and utensils.
- Resolved customer complaints in a professional manner.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
Cashier Team Lead
KFC Taco Bell
BELLEMARE, GUADELOUPE
07.2019 - 06.2020
- Identified discrepancies between actual sales figures and expected totals.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Monitored cashier performance, providing feedback as needed.
- Analyzed sales data reports to identify trends in customer buying habits.
- Trained new cashiers on proper use of registers and store policies.
- Ensured compliance with all safety regulations while performing tasks.
Server
DELICE NATURE RESTAURANT
POINT A PITRE, GUADELOUPE
07.2018 - 07.2019
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
UNIVERSITY DES ANTILLES
GUADELOUPE07-2019
N/A - Teaching English As A Second Language (ESL)
BROCKTON ADULT SCHOOL
Brockton, MASkills
- Safe Food Handling
- Food Preparation
- Health Code Compliance
- Menu Memorization
- Food Running
- Beverage Preparation
- Customer Service
- Inventory Restocking
- Drive-Thru Operations
- Customer Engagement
- Order Management
Languages
French
Professional
English
Limited
References
References available upon request.
Timeline
Crew Member
McDonald's
12.2022 - 07.2023
Cashier Team Lead
KFC Taco Bell
07.2019 - 06.2020
Server
DELICE NATURE RESTAURANT
07.2018 - 07.2019
High School Diploma -
UNIVERSITY DES ANTILLES
N/A - Teaching English As A Second Language (ESL)
BROCKTON ADULT SCHOOL