Kelly Michels
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Sciex
01.2023 - Current
- Installed, maintained, and repaired mass spectrometers and front end HPLC systems
- Motivated to self-manage time, customer expectations and communications, expenses, and training with little to no local supervision
- Adapted to different customer needs and verified that those needs were met by appropriate entities
- Organized and maintained customer preventative maintenance forecasts for all local Field Service Engineers
- Mentored new hire Engineers in efficient administrative policies and best practices.
Medical Laboratory Scientist, Supervisor
University of Colorado Hospital, Clinical Laboratory
06.2003 - 12.2022
- Managed all aspects of testing, including validation of new analyzers, inventory, supervision of testing personnel, personnel training, troubleshooting, Quality Control, Quality Assurance, technical documentation of procedures, regulatory accreditation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and process improvement.
- Collaborated with internal and external customers to address and resolve concerns while maintaining efficient operation
- Researched and coordinated vendor offerings to assess best fit for institutional needs and budgets
- Evaluated staff performance and provided coaching to address inefficiencies.
Senior Technical Customer Service Representative
JD Edwards and Company
08.1998 - 06.2003
- Research, document and resolve customer technical issues
- Install hardware, upgrade, and test new software and functionality on IBM AS400, PC platforms.
- Train consultants in effective customer service and troubleshooting techniques as well as develop processes for continued service improvement.
- Instruct training sessions for employees, customers, and business partners
Medical Laboratory Scientist
University of Colorado Hospital, Clinical Laboratory
10.1994 - 08.1997
- Collaborated with internal and external customers to address and resolve concerns while maintaining efficient operation
- Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Documented test results using computerized and manual transcription methods.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Tested specimens in accordance with hospital laboratory standard operating procedures.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Researched and coordinated vendor offerings to assess best fit for institutional needs and budgets.
- Laboratory Information Systems liaison.
Education
Bachelor of Science - Medical Laboratory Sciences
University of Colorado
Denver, CO08.1994
Associate of Science -
Community College of Aurora
Aurora, CO05.1988
Skills
- Team Leadership
- Vendor/Client Relations
- Organizational Skills
- Service Documentation
- Customer Service Management
- Inventory Management
- Microsoft Office Suite (Word, Excel, Note, Powerpoint)
- Salesforce CRM
- Sharepoint
- EPIC Beaker Laboratory Information System
- GC/HPLC/Mass Spectrometry
- Regulatory Compliance
- Quality Control Testing and management
- Data analysis and interpretation
- Technical Troubleshooting
Certification
MT - American Society of Clinical Pathologists, #195693, 08/01/94
References
Available upon request
Timeline
Field Service Engineer
Sciex
01.2023 - Current
Medical Laboratory Scientist, Supervisor
University of Colorado Hospital, Clinical Laboratory
06.2003 - 12.2022
Senior Technical Customer Service Representative
JD Edwards and Company
08.1998 - 06.2003
Medical Laboratory Scientist
University of Colorado Hospital, Clinical Laboratory
10.1994 - 08.1997
Bachelor of Science - Medical Laboratory Sciences
University of Colorado
Associate of Science -
Community College of Aurora
MT - American Society of Clinical Pathologists, #195693, 08/01/94
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