MICHENIQUE TODD
Sacramento,CA
Summary
Dependable, fast learning and hard-working professional seeking an opportunity that will both challenge and positively contribute to my professional development. Equipped for fast-paced work environments and meeting daily task completion with accuracy and promptness. Dedicated, ambitious and strong individual with strong capacity to serve customers effectively. Constantly seeking out opportunities to exceed expectations and standards for organizational satisfaction and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Member Service Rep 2
Golden 1 Credit Union
01.2018 - 10.2021
- Successfully and accurately process and audits financial transactions including deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer
- Carefully assess members needs while processing transactions
- Identify and report fraudulent activity to management and financial investigations team to minimize company loss and mishaps
- Safely open, close and update accounts and savings plans for customers
- Precisely collect payments for mortgages, loan balances and public utilities on behalf of bank's customers
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Personal Phone Banker 2
Wells Fargo
03.2016 - 01.2018
- Opened new accounts, completed service requests, and submitted credit applications
- Built relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Accurately collected payments for mortgages, loan balances and public utilities on behalf of the bank's customer
- Sorted and filed transaction documentation to maintain complete records.
Cashier
Smart & Final Extra
04.2014 - 03.2016
- Promptly and appropriately resolved customer complaints and issued credits for returned merchandise
- Performed work duties safely and quickly to help customers move heavy purchases from store front to trucks
- Assisted cashiers in balancing cash tills at close of shift
- Ordered appropriate supply of cash each day to meet expected demands
- Processed product orders, including entering customer orders and completing stock replenishment orders.
Cashier
Safeway/Starbucks
07.2011 - 04.2014
- Safely performed work duties and moved swiftly to meet customers' needs and move larger equipment, exceeding expectations
- Boosted team success by working well with all members and cross-training in different positions and departments
- Engaged customers and built connections using positive, upbeat attitude
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
High School Diploma -
Franklin High School
05.2012
Skills
- Numeracy Skill
- Safety Protocol & Procedures
- Social & Environmental Awareness
- Written & Verbal Communication
- Analytical Skill
- 45WPM
- Computer Proficiency
- Project Management
- Data Analysis & Reporting
- Network Development
- Organizational Skill
- Equipment Operation
- Conflict Resolution
- Client Interface
- Microsoft Office Suite
- Task Prioritization
- Collaboration & Teamwork
- Enthusiastic
- Dependable
- Empathy
- Strong Work Ethic
- Detail Oriented
- Build & Maintain Relationship
- Time Management
- Creativity
- Ability to Lead
- Integrity
- Interpersonal Skill
- Adaptability
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Member Service Rep 2
Golden 1 Credit Union
01.2018 - 10.2021
Personal Phone Banker 2
Wells Fargo
03.2016 - 01.2018
Cashier
Smart & Final Extra
04.2014 - 03.2016
Cashier
Safeway/Starbucks
07.2011 - 04.2014
High School Diploma -
Franklin High School
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