Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micheryl Merrell

Hudson

Summary

Dynamic office assistant with a proven track record at Pasco County School District, excelling in customer service and administrative support. Recognized for enhancing office efficiency and fostering positive client relationships. Resourceful problem solver skilled in data entry and appointment scheduling, dedicated to improving organizational productivity and client satisfaction.

Overview

20
20
years of professional experience

Work History

Office Assistant

Pasco County School District
08.2023 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Supported staff members with administrative tasks, improving productivity across various departments.

Substitute Teacher

Pasco County School District
08.2022 - 08.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Office Assistant

Pasco All Trades LLC
02.2019 - 08.2022
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Business Manager

MamaBear Custom Crafts
03.2014 - 08.2022
  • Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
  • Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
  • Streamlined operations, reducing overhead costs with comprehensive budget management.
  • Developed and executed marketing strategies that significantly increased brand awareness in target markets.

Catering Manager

Panera Bread
04.2010 - 02.2014
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.

Mail Room Clerk

Wasco State Prison
11.2008 - 02.2010
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.

Server

Wasco Valley Rose Golf Course
03.2005 - 04.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Business Management

Pasco Hernando State College
New Port Richey
12-2025

General Education

Wasco Union High School
Wasco, CA
05-2006

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Resourceful
  • Office administration
  • Excel spreadsheets
  • Appointment scheduling
  • Professional and mature
  • Strong problem solver

Timeline

Office Assistant

Pasco County School District
08.2023 - Current

Substitute Teacher

Pasco County School District
08.2022 - 08.2023

Office Assistant

Pasco All Trades LLC
02.2019 - 08.2022

Business Manager

MamaBear Custom Crafts
03.2014 - 08.2022

Catering Manager

Panera Bread
04.2010 - 02.2014

Mail Room Clerk

Wasco State Prison
11.2008 - 02.2010

Server

Wasco Valley Rose Golf Course
03.2005 - 04.2009

Bachelor of Science - Business Management

Pasco Hernando State College

General Education

Wasco Union High School

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